Associate, Client Support (CIQ) at S&P Global

Islamabad, Islamabad, Pakistan

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Minimum of a Bachelor's degree in Economics or Finance
Fresh graduates and candidates with up to 6 months of experience
Succinct communication skills
Strong collaboration skills
Strong financial knowledge or knowledge of the global economy
Proficient ability to navigate and use common computer programs
Previous experience in a client support role (preferred)
Familiarity with business intelligence tools (preferred)
Experience in conducting User Acceptance Testing (UAT) (preferred)
Ability to manage multiple tasks and prioritize effectively (preferred)
Strong problem-solving skills and attention to detail (preferred)

Responsibilities

Provide client support via phone, email, and other mediums
Make suggestions regarding product usability, presentation, and data quality
Partner with product teams for timely and thorough testing of products, with a focus on the client experience
Exercise independent judgment during UAT in developing test plans and evaluating testing results
Collaborate with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support
Partner with clients to identify template opportunities and guide them through the template-building process
Provide research & analysis support to Senior Associates
Answer client queries and advocate while showcasing extensive knowledge of tools, data, and industries

Skills

Client Support

Business Intelligence

Product Usability

User Acceptance Testing

Data Analysis

Research

Economics

Finance

Template Building

UAT

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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