Associate Attraction Manager (World of Coca-Cola) at The Coca-Cola Company

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Tourism, EntertainmentIndustries

Requirements

Continuous walking and/or standing for prolonged periods of time (6-8 hours)
Ability to climb/navigate multiple levels of the building via stairs or elevator
Continuous exposure to outside temperatures including extreme heat or cold
Ability to visually assess gauges, meters, timers, and/or stock levels and react based on training with little to no supervision

Responsibilities

Own daily outcomes by directing all activities in core area to achieve guest experience targets, revenue goals, and health & safety objectives
Respond decisively to guest concerns, ensuring swift and professional resolution, and safeguarding brand trust and satisfaction
Lead the recruiting plan for designated core area of responsibility and assist with recruiting efforts across the attraction, as required
Design, approve, and maintain robust work schedules balancing training, PTO, and visitor volume to consistently achieve optimal coverage. Adapt plans quickly to cover absences or shifting demands to meet visitor volume needs
Ensure a premium employee experience by guaranteeing that Ambassadors are trained, confident, and capable. Address performance gaps promptly with documentation, coaching, and partnership with HR. Celebrate wins and recognize outstanding contributions to reinforce a culture of excellence
Offer on-the-floor guidance, feedback, and support to Supervisors and Ambassadors to elevate performance and engagement during each shift
Champion consistent achievement of 90%+ Mystery Shop scores and ensure the operational standard always meets or exceeds expectations
Develop and deliver feedback and recognition programs that enhance morale, foster retention, and align with Company growth behaviors
Partner with Facilities to ensure the Attraction is always “show-ready” with minimal downtime and immediate responses to operational obstacles
Work with supervisors, colleagues, and other stakeholders to guarantee a seamless guest experience across all touchpoints
When acting as Manager on Duty (MOD), assume full operational responsibility from opening to closing—making independent decisions to protect guest experience, team wellbeing, and profitability
Any other duties as assigned by the Associate Manager(s) or Senior Manager, Attraction
Positively support the three pillars of Retail & Attractions (Guest Obsession, Employee Dedication & Profit Orientation) as well as The Coca-Cola Company Leadership Behaviors

Skills

Guest Experience Management

Operations Management

Staffing and Scheduling

Recruiting

Team Leadership

Problem Solving

Health & Safety Compliance

Revenue Management

The Coca-Cola Company

Global leader in non-alcoholic beverages

About The Coca-Cola Company

The Coca-Cola Company is a major player in the beverage industry, offering a variety of non-alcoholic drinks such as soft drinks, water, sports drinks, juices, and plant-based beverages. Its products are manufactured and distributed through a network of bottling partners who handle the production, packaging, and delivery of these beverages to consumers and businesses around the world. This extensive distribution system ensures that Coca-Cola products are widely available. Unlike many competitors, Coca-Cola benefits from strong brand recognition and a diverse portfolio of popular drinks, which helps it adapt to changing consumer tastes. The company's goal is to refresh the world and positively impact communities while maintaining a commitment to sustainability.

Atlanta, GeorgiaHeadquarters

1892Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Acquisition of Billson’s Beverages may affect Coca-Cola's non-alcoholic brand image.

Economic pressures may reduce consumer spending on premium Coca-Cola products.

AI-driven campaigns could expose Coca-Cola to data privacy concerns and scrutiny.

Differentiation

Coca-Cola's vast distribution network ensures global product availability and market penetration.

Strong brand equity and marketing efforts drive consumer loyalty and market presence.

Commitment to sustainability initiatives enhances brand reputation and competitive edge.

Upsides

Growing demand for health-conscious beverages boosts Coca-Cola's low-sugar and functional drink offerings.

Direct-to-consumer sales channels enhance Coca-Cola's e-commerce presence and consumer engagement.

Popularity of plant-based diets allows Coca-Cola to expand its plant-based beverage line.

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