Consumer Support Specialist
Keeper SecuritySalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Energy, Customer ServiceIndustries
Requirements
Candidates should possess excellent communication skills, both written and verbal, and a genuine desire to help customers. Prior experience in customer service or a related field is preferred, along with a strong understanding of Italian employment law, specifically concerning protected categories under Law 68/99. Bilingualism, particularly in Italian and English, is highly desirable.
Responsibilities
The Assistenza Clienti role involves assisting customers via phone, email, and occasionally in person, addressing their inquiries and concerns with sincerity and empathy. This includes actively listening to customer needs, finding effective solutions, and potentially communicating with other energy providers. The role also entails continuous learning and adapting to evolving situations, contributing to problem-solving, and participating in a dynamic and fast-paced environment.
Skills
Customer Service
Communication
Problem-Solving
Email Communication
Phone Support
Team Collaboration
Customer Support
Octopus Energy
Provides affordable green energy solutions
About Octopus Energy
Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.
Key Metrics
London, United KingdomHeadquarters
2016Year Founded
$2,476.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Automotive & Transportation, EnergyIndustries
1,001-5,000Employees