[Remote] Assistente de Experiência do Cliente Pleno - Vaga Exclusiva para Pessoa com Deficiência at Expedia

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Data Technology, Customer ExperienceIndustries

Requirements

Ensino médio completo (superior em curso será um diferencial)
Boa comunicação escrita e verbal
Organização e atenção aos detalhes
Facilidade com tecnologia e ferramentas digitais
Curiosidade, vontade de aprender e crescer
Diferencial: já ter atuado com atendimento ao cliente ou suporte (não obrigatório)
Mentalidade de crescimento: sonha grande e busca evolução constante
Gosto por ajudar pessoas e resolver problemas com empatia
Vontade real de construir uma carreira na empresa
Espírito de equipe e abertura para receber feedbacks e crescer com eles

Responsibilities

Prestar atendimento de suporte nível 1 aos usuários do aplicativo (mobile e web), solucionando dúvidas e encaminhando casos mais complexos para o time técnico
Garantir uma experiência empática, clara e eficiente no atendimento ao cliente
Registrar e classificar corretamente os chamados recebidos
Identificar padrões recorrentes de dúvidas ou dificuldades e reportar à equipe
Contribuir para a melhoria contínua dos processos e da base de conhecimento interno
Trabalhar de forma próxima a outras áreas, aprendendo com as interações e ganhando visão do negócio

Skills

Key technologies and capabilities for this role

Customer SupportCommunication SkillsProblem SolvingEmpathyDigital ToolsTicket ManagementProcess Improvement

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What are the required qualifications for this role?

Requirements include complete high school education (college in progress is a plus), good written and verbal communication, organization and attention to details, ease with technology and digital tools, and curiosity with a desire to learn and grow. Experience in customer service or support is a differential but not required.

What is the salary for this position?

This information is not specified in the job description.

What is the company culture like at Serasa Experian?

The company emphasizes inclusion and equal opportunities for people with disabilities, with initiatives like Libras interpreters, assistive technologies, and the Aspire group for an accessible environment. They value a growth mindset, empathy, teamwork, and continuous improvement.

What makes a strong candidate for this role?

Strong candidates have a growth mindset, passion for helping people with empathy, willingness to build a career with the company, and a team spirit open to feedback. Prior customer service experience is a plus but not required.

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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