Assistant Store Manager at Tecovas

Tucson, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

High School Diploma required (College Degree preferred)
Must be at least 18 years of age or older
Continually able to stand/walk for extended periods of time
3+ years Retail Management experience
Exceptional leadership, selling, and customer service skills
Strong merchant skills and a history of delivering financial results
Proven record of hiring and developing great talent
Experienced in coaching, counseling & conflict resolution
Independent, proactive, results-driven work ethic
Utmost character, honesty, and transparency

Responsibilities

Cultivates an environment of genuine customer connection
Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
Facilitates an energized pace, positive service environment and team development
Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer
Supports the Store Manager in recruiting, hiring, and retaining top talent
Supports the Store Manager in creating and maintaining a succession strategy
Fosters a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities
Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager
Delivers world-class, in-person training (in conjunction with e-learning) to all new team members
Ensures timely completion of new hire training paths
Meets regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress
Suggests improvements or new programs related to retail training
Ensures the compliance of all training activities with established policies and best practices
Works closely with store leadership to prepare, plan, schedule, and execute new hire training
Works closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services
Attends regular training meetings to ensure understanding of necessary information
Productive planning, presetting, and on-time execution of visual directives
Submits store photos as requested and completes feedback given by HQ
Participates in visual training calls with HQ partners to support new product launches
Partners with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed
Supports store presentation through sell through and markdown cycles
Maintains in-store marketing elements and accurate presentation of store collateral
Works with store manager to ensure schedule is reflective of visual set times for product launches
Partners with store leaders for new hire visual training
Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props
Upholds and ensures compliance with shipments, transfers and restock standards
Adheres to and develops awareness around internal and external Loss Prevention procedures
Sets clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
Encourages and demonstrates adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Skills

Key technologies and capabilities for this role

Customer ServiceTeam ManagementRetail OperationsTraining & DevelopmentLeadershipRecruitingOmni-Channel RetailMerchandising

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time Assistant Store Manager role.

What does the Assistant Store Manager do for customer experience?

The role involves cultivating genuine customer connections, demonstrating extraordinary service as a brand ambassador, facilitating a positive service environment, and implementing OMNI Channel processes.

What leadership responsibilities does the Assistant Store Manager have?

Responsibilities include supporting the Store Manager in recruiting, hiring, retaining talent, creating succession strategies, fostering communication and teamwork, and providing real-time feedback, coaching, and training to team members.

What is the company culture like at Tecovas?

Tecovas emphasizes a customer-centric environment, genuine customer connections, positive service atmosphere, strong communication, teamwork, and acting as a brand ambassador reflective of company values.

What makes a strong candidate for Assistant Store Manager?

Strong candidates have skills in team development, customer service, leadership, visual merchandising, training delivery, and business operations, with the ability to support store management and uphold company standards.

Tecovas

Sells high-quality cowboy boots and apparel

About Tecovas

Tecovas specializes in high-quality cowboy boots, apparel, accessories, and leather goods, catering to customers who appreciate premium western wear. The company operates on a direct-to-consumer model, which allows it to sell products without intermediaries, making its offerings more affordable. Tecovas generates revenue through online sales and physical retail locations, providing a smooth shopping experience. Unlike many competitors, Tecovas emphasizes maintaining product quality while ensuring that prices remain approachable. The company's goal is to deliver exceptional western wear that meets the needs of a diverse clientele, contributing to its rapid growth and strong presence in the market.

Austin, TexasHeadquarters

2015Year Founded

$102.5MTotal Funding

SERIES_CCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Benefits

We offer insurance plans that pay 99% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents

Paid Parental Leave

Flexible PTO policy

Corporate wellness program

Competitive salary

Generous employee discounts!

Risks

Increased competition from brands like Ariat and Justin Boots.

Rising leather prices could impact Tecovas' production costs.

Potential backlash from animal rights groups against leather products.

Differentiation

Tecovas offers handmade boots, emphasizing craftsmanship and quality.

The company eliminates intermediaries, providing high-quality products at accessible prices.

Tecovas partners with a third-generation boot maker for custom-developed leather shoes.

Upsides

Increased consumer interest in sustainable products aligns with Tecovas' craftsmanship focus.

'Buy now, pay later' services make Tecovas' products more accessible.

Western fashion's growing popularity expands Tecovas' market reach.

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