Retail Success Manager
SalsifySalary not specified
Full Time
Junior (1 to 2 years)
$47,500 – $71,300Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Telecommunications, RetailIndustries
Requirements
- Excellent communication and leadership skills
- Three or more years of sales and/or customer experience in telecommunications or a related industry
- Prior management experience
- Well-developed planning, analytical, and problem-solving skills
- Familiarity with wireless terminology, industry trends, and AT&T mobility systems
- The ability to collaborate with key stakeholders on initiatives beyond store walls
- Strategic perspective and the ability to champion change
- Inspiring your team through high performance, collaboration, and teamwork
- Utilizing professional expertise to solve problems and analyze issues
- Taking initiative and striving, and creating results
Responsibilities
- Partner with a store manager to oversee all aspects involved in the daily operation of a retail store
- Assist with merchandising and product launches
- Help meet and exceed sales objectives
- Ensure that customers receive an extraordinary experience with our products and services
- Coach a team of retail sales consultants to ensure they meet sales and service goals
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range and commissions for the Assistant Retail Store Manager position?
Assistant Store Managers earn between $47,500 - $71,300 in annual salary plus $18,000 in commissions yearly if all sales goals are met. Starting salary may depend on factors such as geography, experience, expertise, and education/training.
What benefits are offered to Assistant Retail Store Managers at AT&T?
Benefits include medical/dental/vision coverage, 401(k) plan, tuition reimbursement, paid time off and holidays (at least 23 days of vacation and 9 holidays), paid parental and caregiver leave, adoption reimbursement, disability benefits, life insurance, supplemental programs, EAP, wellness programs, and employee discounts up to 50% off on AT&T services.
Is this a remote position or does it require working in a store?
This is not a remote position; it requires working in an AT&T retail store to oversee operations, manage the team, and serve customers.
What skills and experience are required for the Assistant Retail Store Manager role?
Required skills include excellent communication and leadership, three or more years of sales/customer experience in telecommunications or related industry, prior management experience, well-developed planning/analytical/problem-solving skills, familiarity with wireless terminology/industry trends/AT&T systems, strategic perspective, ability to champion change, inspire through high performance/collaboration/teamwork, and taking initiative.
What makes a strong candidate for this Assistant Store Manager position?
Strong candidates have prior management experience, 3+ years in telecom sales/customer service, leadership skills, and familiarity with AT&T systems and wireless trends, along with a strategic mindset and ability to inspire teams.
AT&T
Telecommunications services including wireless and broadband
About AT&T
AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.
Dallas, TexasHeadquarters
1876Year Founded
$43.3MTotal Funding
IPOCompany Stage
Consumer Software, EntertainmentIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Paid Parental Leave
Adoption Assistance
Disability Insurance
Life Insurance
Employee Assistance Programs
Wellness Program
Employee Discounts
Risks
The customer service guarantee may increase financial liabilities due to compensation for outages.
A recent data breach could damage AT&T's reputation and lead to customer churn.
Resistance to replacing landlines may impact customer retention and satisfaction.
Differentiation
AT&T offers a unique customer service guarantee, setting it apart from competitors.
The company is expanding its fiber network, enhancing broadband offerings in underserved areas.
AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.
Upsides
AT&T's fiber network expansion could provide a competitive edge in broadband services.
The new customer service guarantee may attract customers from competitors lacking similar assurances.
Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.
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