Assistant Manager Store Operations at Club Monaco

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

A minimum of 1 year of retail management experience
Excellent interpersonal skills supporting a team environment
Excellent English communication (verbal and written)
Excellent time management/project skills
Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
Ability to recognize and react to changing work demands
Goal oriented: ability to stay focused on creating winning results
Hours/days of work vary due to the demands of the business
Must be able to work shifts standing and walking, able to lift approximately 20lbs, and to pack, unpack and move stock

Responsibilities

Assist in motivating staff and align daily activities to achieve business goals
Monitor sales floor and zone coverage to drive sales and maintain customer focus
Model and ensure dress code compliance
Monitor service associate breaks and shift changes
Communicate top and bottom sellers to Store Manager
Respond to changing demands of the business
Conduct hourly sales reads and coach staff on exceeding sales targets
Achieve personal sales targets
Protect the customer experience in all business areas
Focus staff on the importance of the quality of our relationships with our customers
Ensure proper training on product knowledge for staff
Lead by example in client capture results
Ensure compliance with all policies and procedures
Ensure daily monitoring and execution of sales and payroll goals
Uphold and model established best practices
Be a #1 sales leader on the floor measured by sales per hour/average sales and units per transaction
Demonstrate flexibility and innovation in recognizing and reacting to changing work demands
Effectively leverage and appropriately delegate responsibilities to staff
Foster a challenging and positive team environment in which members participate, cooperate with and support each other
Provide a clear sense of direction for service associates
Take accountability for personal results
Actively support securing company assets through effective Loss Prevention in compliance with company policies and procedures
Be knowledgeable of and follow all policies in company manuals: Store Operations Manual, Store Audit Standards, Point of Sales Manual, Human Resources Manual, and Loss Prevention Manual

Skills

Key technologies and capabilities for this role

Store ManagementSales LeadershipTeam MotivationCustomer ServiceProduct KnowledgeSales Floor OperationsPayroll ManagementPolicy ComplianceStaff TrainingClientelingVisual Merchandising

Questions & Answers

Common questions about this position

What experience is required for the Assistant Manager Store Operations role?

A minimum of 1 year of retail management experience is required.

What key skills are needed for this position?

Candidates need excellent interpersonal skills, English communication (verbal and written), time management, strong planning and organizational skills, and the ability to recognize and react to changing work demands.

Is this a remote position, or what are the work hours like?

Hours and days of work vary due to the demands of the business, and candidates must be able to work shifts standing and walking, indicating an on-site retail store role.

What does the company culture emphasize for leadership?

The role fosters a challenging and positive team environment where members participate, cooperate, and support each other, with leadership that demonstrates flexibility, innovation, effective delegation, and provides clear direction.

What makes a strong candidate for this Assistant Manager role?

Strong candidates are goal-oriented, able to stay focused on creating winning results, lead as the #1 sales leader on the floor, and demonstrate flexibility in reacting to changing business demands.

Club Monaco

Fashion retailer specializing in elegant clothing

About Club Monaco

Club Monaco specializes in stylish clothing for men and women, offering a range of products including dresses, shirts, pants, sweaters, outerwear, and accessories. Their clothing is characterized by high-quality materials and sophisticated designs, appealing to fashion-conscious individuals who appreciate modern luxury. The company operates both online and through physical retail stores, generating revenue through direct sales and periodic promotions. Unlike many competitors, Club Monaco focuses on a blend of romantic elegance and timeless style, which helps maintain a loyal customer base. The goal of Club Monaco is to provide elegant and high-quality fashion that resonates with discerning customers in the North American market.

None, CanadaHeadquarters

1985Year Founded

BUYOUT_LBOCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Increased competition from fast fashion brands like Zara and H&M threatens market share.

The rise of second-hand clothing platforms diverts sales from traditional retailers.

Shift towards casual and athleisure wear may reduce demand for formal clothing lines.

Differentiation

Club Monaco offers modern yet timeless clothing with exceptional fits and fine fabrics.

The brand is recognized for its thoughtfully designed, purposeful collections since 1985.

Club Monaco maintains a blend of romantic elegance and timeless style in its offerings.

Upsides

Sustainable fashion initiatives align with growing consumer demand for eco-friendly products.

Digital fashion shows can reduce costs and expand global audience reach.

AI-driven personalization on e-commerce platforms can enhance customer experience and conversion rates.

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