Assistant Manager, Servicing Recoveries at Goodleap

Bentonville, Arkansas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Sustainable Energy, FintechIndustries

Requirements

2-5 years experience in Recovery management including bankruptcy, foreclosure and probate
Strong leadership and coaching skills with the ability to mentor, develop, and evaluate team members
Advanced problem-solving and decision-making skills, particularly in escalated or high-risk scenarios
Excellent written and verbal communication skills for cross-team collaboration and customer/regulatory escalations
Strong organizational and time-management skills with the ability to balance multiple priorities
Proficiency with servicing systems, credit bureau platforms (e.g., E-Oscar, DCM), and productivity tools (Microsoft Office/Google Workspace)
In-depth understanding of servicing operations, including bankruptcy, foreclosure, probate, and regulatory compliance
Strong knowledge of federal and state regulations impacting servicing operations (e.g., FCRA, bankruptcy procedures, foreclosure laws)
Familiarity with compliance, audit readiness, and risk management frameworks

Responsibilities

Lead, coach, and develop Specialists and Sr. Specialists through performance feedback, training, and career support (People Leadership & Team Development)
Oversee and resolve complex or high-risk escalations, serving as the final decision point before senior leadership (Escalation Management)
Ensure team work meets compliance standards, documentation accuracy, and audit readiness (Compliance Oversight & Quality Assurance)
Represent the team in leadership-level discussions and align processes with Legal, Compliance, and other departments (Cross-Functional Collaboration)
Analyze team performance, identify inefficiencies, and drive process or policy improvements (Process Improvement & Reporting)
Lead day-to-day operations, oversee staff performance, compliance, and quality standards, and guide specialized servicing functions within the Servicing Department
Manage frontline agents and Senior SMEs, ensure SLA adherence, and manage escalations for complex or high-risk cases in Bankruptcy, Foreclosure, Mortgage and Probate
Partner with department leadership to drive process improvements, maintain regulatory compliance, and support team development to resolve systemic issues and strategic initiatives
Other duties as assigned from leadership to support team

Skills

Key technologies and capabilities for this role

LeadershipStaff ManagementComplianceSLA ManagementEscalation HandlingBankruptcyForeclosureMortgage ServicingProbateProcess ImprovementAnalytical SkillsProblem-SolvingRegulatory ComplianceTeam Development

Questions & Answers

Common questions about this position

What is the salary range for the Assistant Manager, Servicing Recoveries position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What key skills are required for this role?

The role requires strong leadership, analytical, and problem-solving skills, along with the ability to balance daily operational oversight and long-term departmental goals.

What does the company culture or work environment look like at GoodLeap?

This information is not specified in the job description.

What makes a strong candidate for the Assistant Manager, Servicing Recoveries role?

Strong candidates will have experience leading teams, managing escalations in areas like Bankruptcy, Foreclosure, Mortgage, and Probate, ensuring compliance, and driving process improvements.

Goodleap

Marketplace for sustainable home upgrades and financing

About Goodleap

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and expertise. The company's goal is to help homeowners make environmentally conscious upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Roseville, CaliforniaHeadquarters

2003Year Founded

$778.2MTotal Funding

DEBTCompany Stage

Energy, Fintech, Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Emerging fintech companies offering similar solutions could erode GoodLeap's market share.

Rising interest rates may reduce the affordability of GoodLeap's financing options.

Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

Differentiation

GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.

The company partners with over 18,000 professionals nationwide for home improvement solutions.

GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

Upsides

GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.

The company raised $800 million to expand in a $430-billion-per-year market.

Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

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