NB at The Walt Disney Company

Marne-la-Vallée, Ile-de-France, France

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Entertainment, Theme ParksIndustries

Ideally hold a diploma in Hôtellerie-Restauration
Minimum 2 years of experience as a restaurant manager in large quick service restaurant companies
Experience managing a team of at least 30 people
Significant experience in the restaurant industry
Mastery of cash register processes and HACCP standards
Strong interpersonal skills and excellent communication
Structured and organized, with ability to manage, support, develop, and unite a team
Proactive with a solutions-oriented mindset
Prioritizes service excellence and customer satisfaction
Able to adapt to a constantly evolving environment
Flexible availability for schedules and working days

Manage a team: organize, monitor, and control team work through on-site presence and ongoing dialogue
Instill daily motivation in collaborators in close collaboration with the manager
Ensure training and development of team members through regular coaching and transmit technical and behavioral expertise
Act as the management relay to teams and ensure effective communication of messages
Guarantee and enforce procedures and quality standards: speed, welcome service, customer-expected service quality, hygiene, and safety rules
Handle daily departmental operations (administrative and operational) and adapt them to meet customer needs
Alert in real-time to performance deviations against predefined productivity objectives with relevant services (finance, optimization, quality, etc.)
Conduct individual interviews (QCs) and team member recaps
Take corrective actions to ensure service/product quality and daily customer satisfaction
Participate in sector-specific projects