Assistant Branch Manager/Personal Banker at M&T Bank

Downingtown, Pennsylvania, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma or equivalent, plus specialized training or a two-year degree
Successful completion of PB requirements
Successful completion of Frontline, Platform Sales & RSS Operational training as assigned by Consumer Bank Training in conjunction with Retail Operations
Completion of Bank’s leader classes (STELLAR) as assigned by Employee Services
Completion of Leadership courses as scheduled by Consumer Bank Training
Completion of NLMS requirements as part of the S.A.F.E. Act certification, with proof of registration and unique identifier upon hire or prior to performing Mortgage Loan Originator duties (maintained annually)
Five to ten years of general business experience; one to two years of supervisory experience preferred
Demonstration of product knowledge, sales aptitude, and service expectations
Strong interpersonal skills with ability to work independently and as a team player
Flexibility around branch hours (Monday-Thursday 9am-4pm, Friday 9am-6pm)

Responsibilities

Profile customers to determine financial services needs and refer to other Lines of Business when appropriate
Open loan and deposit accounts
Achieve individual goals including loan and deposit production and other sales goals as assigned by Retail Leadership Team and/or Branch Manager
Provide support to Branch Manager
Assist in supervisory responsibility for efficient and effective operation of branch customer service function
Create a working environment focused on exceptional service and sales efforts
Coach staff regarding S&T sales expectations and achieving assigned goals
Execute S&T sales conversations, note-taking in systems while profiling customers to recommend appropriate loan and deposit products
Utilize customer service/correspondence software to conduct interviews, determine financial needs, suggest solutions, and follow up with customers
Prepare loan applications using LOS software and coordinate loan document preparation
Open new deposit accounts and produce signature cards, certificates of deposit, and other deposit documents
Use sales skills, product knowledge, and policies to suggest additional services (loans, deposits, insurance) and make referrals
Follow up on loans and deposit accounts opened, correcting deficiencies or document exceptions
Utilize Sales & Service guide for outbound campaign calls on new and existing customers to generate business per Branch Playbook
Work with customers on loan inquiries, take loan applications, and utilize decision power applications as needed
Contribute to branch goals, sales, and service standards as outlined in branch playbook and by Branch Management
Execute professional sales and service behaviors aligned with Bank’s Our Shared Future purpose, five values, and core drivers
Maintain good working relationships with bank employees in other departments
Perform other duties as assigned to support successful branch operation

Skills

Key technologies and capabilities for this role

bank operationscustomer profilingsalesloan applicationsLOS softwaredeposit accountscustomer service softwareS&T salesbranch managementproduct knowledge

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is an on-site position at the branch located at 4 Brandywine Ave, Downingtown, PA 19335, with required flexibility around branch hours of Monday-Thursday 9am-4pm and Friday 9am-6pm.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Assistant Branch Manager/Personal Banker role?

Key skills include product knowledge, sales aptitude, bank operations competencies, supervisory skills for coaching staff, and proficiency in using LOS software, customer service software, and sales & service guides.

What is the company culture like at M&T Bank for this role?

The culture emphasizes exceptional service and sales efforts, professional sales and service behaviors aligned with the Bank's Our Shared Future purpose, five values, and core drivers, while maintaining good working relationships across departments.

What makes a strong candidate for this Assistant Branch Manager position?

Strong candidates demonstrate competencies in bank operations through required training like Frontline, Platform Sales & RSS Operational training and STELLAR leader classes, excel in sales conversations and achieving loan/deposit goals, and show supervisory skills in coaching staff.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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