Assistant Branch Manager at Banner Bank

Bellingham, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

H.S. Diploma or equivalent required
NMLS registration preferred
4 or more years of retail banking experience required
0 to 2 years of experience in a supervisory/management role leading a project, process or team required
Extensive knowledge of retail product philosophy, policy, procedures, documentation and systems
Thorough knowledge of all retail products and services
Demonstrated knowledge of all complex accounts, and consumer and QuickStep lending
Proven client service, interpersonal, and relationship building skills
Effective verbal and written communication skills; proper phone and email etiquette required
Effective selling, cross selling and referral skills
Strong mathematical, problem solving, and negotiation skills
Ability to analyze client credit data and other related financial information
Experience in a financial sales representative-oriented role
Travel 20%

Responsibilities

Lead the day-to-day operations of the branch
Supervise, train, and coach Teller staff
Support the Branch Manager in developing an ongoing sales performance culture
Effectively assist clients in achieving their financial goals by actively referring Bank products and services
Refer clients to other Bank specialists when applicable
Act in full management capacity in the absence of a Branch Manager
Oversee processing a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments
Act as a leader in sales, operations, and client service
Manage the operations of the branch along with the training, mentoring, and coaching of the teller team
Assist with operational tasks and ensure they are completed on time
Adhere to policy and procedures to minimize risk and achieve satisfactory internal audit results
Assist clients by gaining an understanding of their current and future financial needs by engaging in proactive discussions using the Banner Way process and tools
Present tailored solutions that meet the client’s specific financial needs
Refer clients to other lines of business as appropriate
Answer questions and resolve technical problems on client accounts
Develop and maintain in-depth knowledge of all operational processes and requirements; meet compliance standards
Comply with, and ensure staff follows, policies, procedures, security requirements, and government regulations

Skills

Key technologies and capabilities for this role

Branch OperationsStaff SupervisionTeller TrainingSales LeadershipCustomer ServiceFinancial TransactionsRisk ManagementClient ReferralsAudit ComplianceTeam Coaching

Questions & Answers

Common questions about this position

What experience is required for the Assistant Branch Manager position?

Candidates need 4 or more years of retail banking experience and 0 to 2 years in a supervisory or management role leading a project, process, or team. An H.S. Diploma or equivalent is required, with NMLS registration preferred.

What are the key skills needed for this role?

The role requires extensive knowledge of retail product philosophy, policy, procedures, documentation, and systems, thorough knowledge of all retail products and services, and demonstrated knowledge of complex accounts and consumer lending. Proven client service, interpersonal, and relationship skills are also essential.

Is this a remote position or does it require working in a branch?

This is an in-person branch-based role where you will lead day-to-day operations of the branch and manage the teller team on-site.

What does Banner Bank value in its culture?

Banner Bank emphasizes core values of listen, learn, and help businesses and individuals reach their goals, with a strong focus on financial strength, community involvement through employee volunteerism, and donations to organizations.

What makes a strong candidate for Assistant Branch Manager?

A strong candidate has 4+ years of retail banking experience, some supervisory background, extensive knowledge of retail banking products and procedures, and proven client service and relationship-building skills.

Banner Bank

Provides banking services and financial products

About Banner Bank

Banner Bank provides a variety of financial services to individuals and businesses in the Western United States, including checking and savings accounts, loans, mortgages, and investment services. The bank operates over 200 locations across Washington, Oregon, California, and Idaho, managing assets of more than $12.6 billion. Its products work by offering tailored financial solutions and expert guidance to meet the specific needs of each client, ensuring personalized service. Unlike many competitors, Banner Bank emphasizes quality, teamwork, and community involvement, which has earned it accolades such as being named the Best Bank in the Pacific Region by Money Magazine and receiving a five-star rating from Bauer Financial for financial strength. The goal of Banner Bank is to provide exceptional financial services while fostering strong community ties and ensuring customer satisfaction.

Walla Walla, WashingtonHeadquarters

1890Year Founded

IPOCompany Stage

Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

Risks

Increased competition from digital-only banks may erode market share.

Rising interest rates could decrease loan demand, affecting revenue.

Evolving cybersecurity threats pose risks to customer data security.

Differentiation

Banner Bank emphasizes community involvement and personalized customer service.

The bank has been recognized as one of America's Most Trustworthy Companies.

Banner Bank offers tailored financial solutions to meet diverse client needs.

Upsides

Banner Bank's focus on ESG practices attracts environmentally conscious customers.

The bank's strong community ties enhance customer loyalty and brand reputation.

Recognition as a trustworthy company boosts customer confidence and retention.

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