Assistant Area Manager, Emerald Coast 30A at AvantStay

Santa Rosa Beach, Florida, United States

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$58,700 – $58,700Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Short-term Rentals, Vacation RentalsIndustries

Requirements

2+ years of hospitality or customer-facing experience
Vacation rental industry experience (preferred)
Basic skills in Microsoft Office (Excel, Word & PowerPoint); Knowledge of Salesforce a plus
Ability and availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs
Reliable, snow-ready car and a valid driver’s license
Ability to spend a majority of working time standing, walking, and driving to properties
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs
Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
Responsiveness
Must reside within a short drive of vacation rental properties in the designated area

Responsibilities

Reporting to the Area Manager and performing assigned tasks, while also filling in as the market lead and personnel manager in the absence of both the Area Manager and Senior Assistant Area Manager, if applicable to the market
Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements. Acting as a bridge between the property owners and the internal departments of AvantStay
Meeting and maintaining AvantStay standards and metrics related to owner satisfaction
Collaborating with the in-market team to ensure efficient and effective operations, including training, coaching, and evaluating the performance of other field operations personnel
Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame. Reviewing the quality of the resolution and taking appropriate actions as needed to ensure customer satisfaction
Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties and taking appropriate action to address them and/or assign rectification duties to other field operations personnel
Carrying out essential, non-manual administrative duties to support daily operations, free from direct supervision
Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues
Ensuring all homes have appropriate inventory levels of consumables and linens for the select market
Conducting regular inspections of properties to ensure compliance with Avantstay standards and regulations, as necessary and in the event of lack of sufficient market coverage in the requisite area
Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets
Frequently traveling to various properties within the designated area to support operations and ensure compliance
Being part of rotating “On Call” after hours for market support

Skills

Key technologies and capabilities for this role

property managementguest experienceoperations managementteam collaborationtrainingcoachingowner communicationperformance evaluationissue resolutionSTR operations

Questions & Answers

Common questions about this position

What is the salary for the Assistant Area Manager position?

The salary is $58,700.

Is this role remote or on-site?

This is an on-site position requiring close proximity to the market and frequent travel in-market. Candidates must reside within a short drive of the vacation rental properties in the designated area.

What key skills are required for this role?

Key skills include strong communication for owner and guest interactions, independent judgment for identifying and resolving issues, operational management such as property inspections and inventory control, and team collaboration including training and performance evaluation.

What does the team structure look like for this position?

The role reports to the Area Manager and fills in as market lead and personnel manager in their absence, or that of the Senior Assistant Area Manager if applicable. It involves collaborating with the in-market team on operations, training, and performance evaluation.

What makes a strong candidate for this Assistant Area Manager role?

A strong candidate must reside near the properties, demonstrate reliability in handling owner communications and issue resolution, show independent judgment in operations, and have the ability to manage teams and ensure high standards for guest and owner satisfaction.

AvantStay

Luxury short-term rental management platform

About AvantStay

AvantStay offers a hospitality platform focused on short-term rentals, providing tailored experiences for guests. The company uses its own technology to manage bookings and operations, both on-site and remotely. With a presence in over 150 cities and a portfolio of 2,000 luxury properties, AvantStay partners with major platforms like Homes & Villas by Marriott International and facilitates direct bookings through more than 60 online travel agencies (OTAs). Unlike many competitors, AvantStay emphasizes curated experiences and a strong tech infrastructure to enhance guest interactions. The company's goal is to redefine the short-term rental market by delivering high-quality, personalized stays for travelers.

West Hollywood, CaliforniaHeadquarters

2017Year Founded

$185.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, Real EstateIndustries

201-500Employees

Benefits

Insurance, Health & Wellness Package

Performance Bonus & Stock Options

Work From Home

Paternity Leave

Flexible Hours

Paid Time Off, Bereavement Leave, and Paid Holidays

Employee Discount, Company Social Events, Free Lunch or Snacks, and Gym Membership

Diversity Program

Job Training

Professional Development

Risks

Increased competition in the luxury short-term rental market may impact AvantStay's market share.

Recent layoffs may indicate financial instability or operational challenges at AvantStay.

Expansion into new markets may strain resources and lead to integration challenges.

Differentiation

AvantStay offers highly-curated experiences tailored to guests' needs using proprietary technology.

The company operates in over 150 cities with a diversified portfolio of 2,000 properties.

AvantStay partners with major platforms like Homes & Villas by Marriott International.

Upsides

Increased demand for personalized travel experiences boosts AvantStay's growth potential.

The rise of 'workcations' presents an opportunity for AvantStay to market its properties.

Partnership with Allianz Partners enhances AvantStay's appeal with flexible travel options.

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