Arrears & Litigation Executive at Tandem Bank

Cardiff, Wales, United Kingdom

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£34,000 – £37,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Strong litigation experience on secured loans, including mortgages and motor loans
Experience with repossessions and resale of properties by liaising with solicitors and property management agents
Proven ability to manage complex cases and make sound decisions
Experience preparing court documentation
Ability to identify the most appropriate exit strategies for each case
Knowledge and practical application of handling customer complaints, including identifying, logging, investigating, and resolving them
Knowledge and practical application of dealing with vulnerable customers

Responsibilities

Proactively service customer requests efficiently and professionally, providing required information
Proactively manage all customer service-related inbound communication (telephone, correspondence, email, portal) from customers and third parties for servicing and arrears management of mortgage and loan products
Ensure regulatory transactional documentation is issued accurately and in accordance with regulatory requirements, including regulatory arrears correspondence
Identify situations requiring specialist handling (e.g., complaints, vulnerability, fraud) and refer them appropriately
Support Operations Leaders by handling customers in financial difficulty and later arrears for secured motor and mortgage loans and litigation
Achieve departmental service levels while upholding company standards and complying with all relevant Company and regulatory obligations, including FCA rules (MCOB and CONC)
Ensure fair treatment of customers is embedded within the Operations team and consistently deliver fair customer outcomes

Skills

Arrears Management

Litigation

Customer Financial Support

FCA Compliance

MCOB

CONC

Motor Loans

Mortgage Loans

Tandem Bank

Digital bank offering green financial solutions

About Tandem Bank

Tandem Bank provides digital financial services with a focus on environmentally friendly solutions. It offers a variety of products including personal loans, home loans, mortgages, car finance, and savings accounts, catering to individuals in the UK. The bank's approach to lending emphasizes green initiatives, aiming to minimize the environmental impact of its customers. Tandem generates revenue through interest on loans and fees from savings products. What sets Tandem apart from other banks is its strong commitment to sustainability, demonstrated by financing significant CO2 reductions and collaborating with partners like Oplo and Allium to enhance its green offerings. The goal of Tandem Bank is to provide fair financial solutions while promoting environmental responsibility.

Blackpool, United KingdomHeadquarters

2013Year Founded

$164.3MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Fintech, Social Impact, Financial ServicesIndustries

201-500Employees

Benefits

Paid Vacation

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Risks

Competition from digital banks like Monzo and Starling Bank is intensifying.

Regulatory scrutiny on greenwashing claims could challenge Tandem's environmental product claims.

Rising UK interest rates may reduce demand for Tandem's lending products.

Differentiation

Tandem Bank focuses on environmentally friendly financial solutions, setting it apart from competitors.

The bank's community-driven approach involves users in product development, enhancing customer satisfaction.

Tandem's partnerships with Oplo and Allium strengthen its green lending initiatives.

Upsides

Increased demand for sustainable finance aligns with Tandem's green financial products.

Open banking in the UK enhances Tandem's ability to offer personalized services.

UK's net-zero emissions goal supports Tandem's green lending business model.

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