Area Services Leader at GE Healthcare

Jakarta, Jakarta, Indonesia

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Bachelor’s degree or Diploma degree in engineering, Biomedical Technology, or related field
Minimum 6 years of experience in servicing imaging equipment
At least 5 years of leadership experience in imaging service operations

Responsibilities

Lead and manage a team of Field Engineers to deliver high-quality service across imaging installations
Drive compliance with EHS standards, service protocols, and operational KPIs
Implement rigorous operating mechanisms including performance reviews, scheduling, and escalation handling
Ensure timely execution of preventive maintenance (PM), field modifications (FMI), and installations
Collaborate with HPMs and sales teams to optimize fixed installation schedules
Serve as the first level of escalation for technical and operational issues
Act as the primary contact for customer concerns related to service delivery and technical support
Ensure timely and satisfactory resolution of customer issues, leveraging internal resources as needed
Identify, onboard, and develop new Field Engineers
Foster technical and personal growth through mentorship, training, and knowledge sharing
Promote a culture of accountability, continuous improvement, and teamwork
Support in-country service sales strategies by ensuring exceptional service delivery
Collaborate with commercial teams to identify service opportunities and enhance customer engagement
Drive connectivity initiatives and support digital service transformation
Maintain daily visibility into team operations and provide timely feedback to internal stakeholders
Ensure 100% onsite checks post-HPM confirmation and provide installation schedules promptly
Deliver HBS within 10 working days and ensure no PMs are overdue beyond warranty/MSA periods
Attend regional team calls and provide accurate updates to Admin/CSM
Achieve service KPIs aligned with ASEAN service quality targets

Skills

Leadership

Team Management

Field Service

Imaging Modalities

Preventive Maintenance

EHS Compliance

Performance Reviews

Customer Escalation

Technical Support

Mentorship

Training

Operational KPIs

Installations

Scheduling

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees