Application Tech Support Practitioner at Accenture

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, CybersecurityIndustries

Requirements

Minimum 3 years of experience in network security operations or cloud-based security administration (3–9 years relevant experience)
Hands-on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) administration
Strong understanding of web proxies, DNS, SSL inspection, and access control policies
Familiarity with authentication and identity integration (e.g., SAML, SCIM)
Basic Splunk knowledge for log review, dashboard use, and alert monitoring
Exposure to ITSM tools and incident management workflows
Good troubleshooting, communication, and documentation skills
15 years full-time education
Certification: Zscaler Certified Professional – ZIA or ZPA; Zscaler Certified Administrator (preferred)
Strong attention to detail with a problem-solving mindset
Ability to work independently and within a team
Comfortable working in a global delivery model and shift-based environment
Good communication and coordination skills across teams

Responsibilities

Administer and maintain Zscaler ZIA and ZPA configurations, policies, and profiles
Troubleshoot and resolve Level 2 issues related to Zscaler access, policy enforcement, authentication, and user connectivity
Monitor platform health, alerts, and logs using Zscaler dashboards and Splunk
Implement security and access policies aligned with organizational standards
Work closely with networking, security, and identity teams to ensure seamless access and policy control
Perform routine updates, maintenance tasks, and changes to Zscaler configurations
Support escalations from L1.5 team and document resolution steps
Assist in onboarding new users, applications, and locations into Zscaler architecture
Maintain clear and up-to-date documentation on configurations, policies, and incidents
Act as the ongoing interface between the client and the system or application, defining client issues and designing resolutions based on deep product knowledge

Skills

Zscaler ZIA

Zscaler ZPA

Network Security Operations

Splunk

Policy Configuration

Troubleshooting

Authentication

Security Policies

Platform Administration

Log Monitoring

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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