Application Tech Support Practitioner at Accenture

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 3 years of experience in enterprise network support roles (3–9 years preferred)
15 years full-time education
Must have skills: Network Infrastructures
Specialization/expertise in LAN, Wi-Fi, IPAM, DHCP
Strong hands-on experience with LAN and wireless networking (Cisco access points, controllers)
Strong hands-on experience with DHCP, DNS, and IPAM systems
Strong hands-on experience with Cisco ISE administration and policy troubleshooting
Familiarity with network monitoring and management tools
Basic experience with Splunk for event analysis and troubleshooting
Good understanding of access control mechanisms and network authentication
Certification: Cisco CCNP Enterprise (ENARSI) or CCNP Security (preferred)
Strong interpersonal and stakeholder management skills
Analytical thinking and problem-solving mindset
Ability to work in a high-pressure environment with 24x7 operations
Strong documentation and presentation skills
Process-driven approach with attention to compliance and governance

Responsibilities

Perform L2-level troubleshooting and support for LAN and Wi-Fi networks across access, distribution, and wireless layers
Manage and troubleshoot DHCP and IPAM (IP address management) issues
Support and maintain Cisco ISE policies for network access control, posture checks, and profiling
Respond to and resolve incidents escalated from L1.5, ensuring timely resolution and documentation
Coordinate with L3 engineering team for complex issues or change implementations
Use basic Splunk capabilities for log review and incident correlation related to network events
Support configuration changes related to VLANs, SSIDs, ACLs, and authentication policies under guidance
Maintain accurate records of incidents, changes, and known issues in the ITSM system
Ensure adherence to network security policies and operational procedures
Act as the ongoing interface between the client and the system or application, dedicated to quality
Use exceptional communication skills to keep systems running
Accurately define client issues and interpret/design resolutions based on deep product knowledge

Skills

LAN

Wi-Fi

IPAM

DHCP

Cisco ISE

Network Troubleshooting

Splunk

Network Access Control

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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