Application Tech Support Practitioner at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

Minimum 2 years of experience in Service Desk Quality Management
Proficiency in Service Desk Quality Management, Service Desk Voice Support, Service Desk Management
15 years full time education
Strong understanding of incident management and problem resolution processes
Experience with customer relationship management tools and ticketing systems
Ability to analyze service desk metrics and implement improvements
Familiarity with ITIL framework and best practices in service management

Responsibilities

Act as the ongoing interface between the client and the system or application
Use exceptional communication skills to keep systems running smoothly
Accurately define client issues and design resolutions based on deep product knowledge
Perform independently and become a subject matter expert (SME)
Actively participate and contribute in team discussions
Contribute to providing solutions to work-related problems
Assist in the development and implementation of quality management processes to enhance service delivery
Provide training and support to junior team members to foster a collaborative work environment

Skills

Service Desk Quality Management

Service Desk Voice Support

Service Desk Management

Incident Management

Problem Resolution

Customer Relationship Management Tools

Ticketing Systems

Service Desk Metrics

ITIL

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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