Application Tech Support Practitioner at Accenture

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, NetworkingIndustries

Requirements

Minimum 7.5 years of experience (5–12 years preferred in enterprise or service provider networking)
15 years full-time education
Cisco CCIE (Enterprise Infrastructure) certification
Must have skills: Network Infrastructures
Expert in WAN, SD-WAN, Internet/ISP management, and cloud interconnect solutions
Expert in CISCO Meraki and WAN technologies
Strong knowledge of routing protocols: BGP, OSPF, EIGRP for datacenter routing and cloud interconnection
Expert knowledge on Cloud routing (Azure ExpressRoute, Azure WAN, AWS Direct Connect, etc.)
Advanced knowledge of SD-WAN architectures and configurations (Cisco Viptela or equivalent an advantage)
Hands-on experience with ISP/MPLS/DIA/Internet edge routing and cloud connectivity (AWS, Azure, GCP interconnect options)
Familiarity with QoS, failover strategies, multihoming, performance tuning, log correlation (basic Splunk), traffic analytics
Exposure to network automation, scripting (Python, Ansible), and monitoring (NetFlow, SNMP, etc.)
Strong leadership, communication, stakeholder management, attention to detail, and documentation skills
Ability to operate in high-pressure, 24/7 support environments
Proven track record in global enterprise or carrier-grade environments

Responsibilities

Act as L3 escalation point for critical issues in WAN, SD-WAN, and Internet connectivity
Manage action plans and future requests, including automation initiatives
Implement enterprise routing and traffic engineering solutions using BGP, OSPF, EIGRP, and policy-based routing
Administer and optimize SD-WAN environments (Cisco Viptela or equivalent) for performance, segmentation, and security
Strong knowledge and configurations of CISCO Meraki
Oversee Internet service provider (ISP) relationships, escalations, and global circuit performance
Design and support interconnects with cloud providers (e.g., AWS Direct Connect, Azure ExpressRoute)
Perform root cause analysis and network optimization initiatives
Drive automation and standardization across WAN configurations and deployments
Maintain technical documentation, HLDs/LLDs, and operational runbooks
Provide guidance and technical leadership to L1.5/L2 support teams along with knowledge transfer
Act as the ongoing interface between the client and the system or application, defining issues and designing resolutions based on deep product knowledge

Skills

WAN

SD-WAN

BGP

OSPF

EIGRP

Cisco Viptela

Cisco Meraki

Cisco CCIE

Network Troubleshooting

ISP Management

Cloud Interconnects

Routing Protocols

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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