Application Tech Support Practitioner at Accenture

Cebu City, Central Visayas, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Technology, ConsultingIndustries

Requirements

Minimum 2 year(s) of experience
Exceptional communication skills
Ability to accurately define a client issue
Deep product knowledge to interpret and design resolutions
Ability to assess and classify impacts of changes on stakeholders and stakeholder groups
Ability to define appropriate change initiatives to manage impacts and change risk mitigation options
Ability to identify key stakeholders and stakeholder groups, and define their goals, expectations, levels of commitment, and ability to influence the change process
Ability to develop change acceptance strategy to ensure successful implementation
Ability to develop and update the Change and Training Plan

Responsibilities

Act as the ongoing interface between the client and the system or application
Dedicate to quality, using exceptional communication skills to keep world-class systems running

Skills

Key technologies and capabilities for this role

Application SupportTechnical SupportClient CommunicationIssue ResolutionProduct KnowledgeChange ManagementStakeholder ManagementChange Impact AssessmentTraining Plan Development

Questions & Answers

Common questions about this position

What is the minimum experience required for this role?

Minimum 2 years of experience is required.

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key responsibilities does this role involve?

The role involves acting as the interface between the client and the system, defining client issues and resolutions using deep product knowledge, assessing change impacts on stakeholders, defining change initiatives, identifying key stakeholders, and developing change acceptance and training plans.

What is Accenture's company culture like?

Accenture has a culture of shared success, commitment to creating 360° value, and rich diversity that fosters innovation, competitiveness, and creativity to better serve clients and communities.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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