Application Tech Support Practitioner at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 3 years of experience in Configuration Database & CI Management
Proficiency in Configuration Database & CI Management
15 years full time education
Strong understanding of system interfaces and application support
Experience with troubleshooting and resolving technical issues
Familiarity with client relationship management and communication strategies
Ability to analyze system performance and implement improvements
Exceptional communication skills
Deep product knowledge

Responsibilities

Act as the ongoing interface between the client and the system or application
Engage with clients to understand their needs and address concerns
Accurately define client issues and design resolutions
Perform independently and become a Subject Matter Expert (SME)
Actively participate and contribute in team discussions
Contribute to providing solutions to work-related problems
Facilitate knowledge sharing sessions to enhance team capabilities
Develop and maintain comprehensive documentation for processes and solutions
Ensure systems operate seamlessly and maintain integrity and performance

Skills

Key technologies and capabilities for this role

Configuration DatabaseCI ManagementTroubleshootingApplication SupportSystem InterfacesClient Relationship Management

Questions & Answers

Common questions about this position

What is the location for this position?

This position is based at the Bengaluru office.

What are the must-have skills for this role?

Proficiency in Configuration Database & CI Management is required, along with strong understanding of system interfaces, application support, troubleshooting, client relationship management, and system performance analysis.

What is the minimum experience required?

Minimum 3 years of experience in Configuration Database & CI Management is required.

What education is required for this role?

15 years full time education is required.

What does the role involve in terms of team responsibilities?

The role requires independent performance as an SME, active participation in team discussions, contributing solutions to problems, facilitating knowledge sharing sessions, and maintaining documentation.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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