Application Support - Team Lead at Global Payments

Brisbane, Queensland, Australia

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Fintech, Financial ServicesIndustries

Strong understanding of Global Payments clients, web-facing and internal applications, and how to support them
Experience supporting software partners, software developers, and integrated clients to resolve integration problems, technical upgrades, and service migrations
Knowledge of APIs, Routing, and Payment Gateway Services, particularly cloud-based
Leadership experience to lead and coach a distributed application support team
Ability to oversee system uptime, incident response, and operational excellence
Skills in timely setup and configuration management of new clients during onboarding
Expertise in ensuring stability, accuracy, and integrity of integrated payment systems and processes
Proficiency in responding, investigating, and resolving application support issues in line with SLAs
Capability to ensure delivery of enhancements, hotfixes, and patches without client impact
Experience monitoring client requests and escalating to functional managers
Ability to provide support to internal users, including reporting, back-end data changes, and resolving functional issues
Skills in assisting with testing of application releases and software deployments
Experience providing stewardship of critical and escalated client issues in collaboration with support teams
Ability to act as first responder

Develop and maintain a strong understanding of Global Payments clients, web-facing and internal applications and how to support them
Provide support to software partners, software developers, and integrated clients to resolve integration-related problems, assist in technical upgrades, and service migrations
Provide support to APIs, Routing, and Payment Gateway Services that are cloud-based
Lead and coach a distributed application support team
Oversee system uptime, incident response, and operational excellence
Ensure the timely setup & configuration management of new clients during onboarding activities
Ensure the overall stability, accuracy, and integrity of integrated payment systems and processes
Respond, investigate, and resolve application support issues in line with agreed SLAs
Ensure the delivery of enhancements, hotfixes, and patches are deployed without client impact
Monitor status of client requests and escalate to functional managers when required
Provide support to internal users by providing reporting, back-end data changes, and resolving functional issues on the platforms
Assist in the testing of application releases and software deployments
Provide stewardship of critical and escalated client issues in collaboration with support teams
Act as first responder