Application Support Specialist at Xplor

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Education, Fintech, SaaSIndustries

Requirements

Strong proficiency in SQL, Microsoft Excel and data management
Ability to maintain personal resilience in pressurised or stressful situations
Proactive, self-motivated learner with a strong drive to achieve personal goals
Experience of working with and managing virtual teams in a matrix environment
Advanced skill level in Microsoft Office Suite i.e. Word, Excel and Outlook
Able to work within a global organisation and accommodate working hours to support this
Demonstrable experience in managing multiple technology resources
Demonstrable experience in conflict resolution and customer service, with diplomatic approach and solutions mindset
Professional agility to succeed in complex and fast-changing business environments
Exceptional relationship-building and communication skills with a confident phone manner and active listening skills
Experience in multitasking, prioritising, and managing time effectively for self and a team during peak periods
Motivated learner who wants to pick up new skills and grasp new technologies willingly

Responsibilities

Action escalated support cases to provide customer resolutions within agreed SLAs, advocating customer needs to effectively prioritise support ticket resolution
Responsible for the maintenance and performance of customer satisfaction levels, ensuring quality service is provided consistently
Contribute to frameworks and internal resources to support the resolution of technical issues within your team
Find new ways to reduce the average ticket turnaround time and improve SLAs
Meet relevant KPI’s standards

Skills

Application Support

Customer Support

SLA Management

Ticket Resolution

Technical Troubleshooting

Xplor

Provides software and payment solutions for businesses

About Xplor

Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and appointment scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings with advanced features like Xplor Pay Mobile and Service Autopilot. The company's goal is to empower businesses to effectively engage with customers and drive growth through accessible technology.

None, NoneHeadquarters

2022Year Founded

DEBTCompany Stage

Consumer Software, Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Risks

Increased competition from Square and Stripe may impact Xplor's market share.

Economic instability in Australia and New Zealand could affect Xplor Gym's adoption.

Regulatory scrutiny on PayFac as a Service may delay its implementation.

Differentiation

Xplor integrates SaaS solutions with embedded payments for everyday life businesses.

The company offers AI-driven tools like Service Autopilot for innovative service delivery.

Xplor's PFaaS optimizes payment systems, unlocking new revenue streams for SaaS companies.

Upsides

Xplor Gym's launch in Australia and New Zealand expands its fitness market presence.

Justin Beck's appointment is set to drive global growth in home services.

Generative AI integration can enhance Xplor's offerings, adding value for clients.

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