Application Support Engineer (Night Shift) at Field Nation

Dhaka, Dhaka Division, Bangladesh

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Previous experience in web and software development (can be a combination of education and work experience)
Ability to think independently while also working collaboratively to creatively and quickly solve customer problems
Ability to identify, propose, and implement solutions
Demonstrated effective oral and written communication skills, including poise in pressure situations
Ability to convert technical terminology into layman's terms
Strong analytical and problem-solving skills
Interest in software development and being a part of a product company
Proficient in PHP, MySQL, and JavaScript (ES6+) - able to debug and troubleshoot
Applies to CSS3, HTML5, and Bootstrap for basic UI debugging
Preferred
Bachelor’s Degree in Computer Science
Experience with relational databases
Demonstrated knowledge of web technologies, such as JavaScript

Responsibilities

Monitoring and responding promptly to incoming support tickets regarding software defects
Consistently meets or exceeds service-level objectives (SLOs), including key metrics such as Mean Time to Resolution (MTTR) and First Response Time (FRT)
Filtering through complex customer details to determine the root of an issue
Identifying and implementing a quick solution when problems arise and helping to plan out long-term resolution
Communicating effectively with the team when problems arise and ensuring they receive a timely response
Keeping a pulse on areas of concern that may need additional support and bringing that insight to their teams' product planning meetings
Providing exceptional customer support and relationship management
Being a subject matter expert in product functionality and use to drive customer-based solutions

Skills

web development

software development

support tickets

root cause analysis

troubleshooting

monitoring

customer support

communication

SLOs

MTTR

FRT

Field Nation

Connects businesses with freelance technicians

About Field Nation

Field Nation connects businesses with skilled freelance technicians for on-demand work orders, primarily in the United States. The platform allows companies to manage their workforce efficiently by accessing a large network of pre-vetted professionals based on location and specific skills. Businesses can post work orders, and technicians can bid on them, with Field Nation earning a fee from each completed order. This model helps companies save costs and maintain flexibility in staffing. With 1.4 million work orders completed annually and a 98% success rate, Field Nation ensures quality through a rigorous vetting process. The platform also provides tools for businesses to create custom profiles and build trusted teams, along with industry insights to help improve operational efficiency. Field Nation's goal is to optimize field operations for businesses by providing a reliable way to connect with top talent and enhance service delivery.

Minneapolis, MinnesotaHeadquarters

2008Year Founded

$58.5MTotal Funding

EARLY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Unlimited Paid Time Off

Paid Vacation

Health Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Risks

Increased competition from platforms like Upwork and Fiverr threatens market share.

AI-driven platforms may reduce the need for traditional FMS platforms.

Changes in labor laws could impact Field Nation's business model and increase costs.

Differentiation

Field Nation connects businesses with skilled freelance technicians for on-demand work orders.

The platform offers a 98% success rate through rigorous vetting of technicians.

Field Nation provides industry insights and case studies to demonstrate successful scaling.

Upsides

Increased demand for flexible work solutions drives growth in freelancer management systems.

Technological advancements enhance efficient matching of freelancers with job opportunities.

Partnerships with industry-specific service providers improve client satisfaction.

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