Application Support Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 3 year(s) of experience
Educational Qualification: 15 years full time education
Must have skills: Microsoft SQL Server Administration
In depth MS SQL Server Database Administration experience in Cloud, develop, test, or demonstrate databases
Experience of managing multiples SQL RDBMS on large systems, perform many related database functions across one or more teams or clients, including designing, implementing and maintaining new databases, backup/recovery and configuration management
Install database management systems (DBMS) and provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance
Database refresh to non-production DB. Daily database health check monitoring, tuning and minor SQL reviews
Be responsible for managing Production and Non-prod databases for client. Ticket handling includes incidents service requests and problem management
Ability to articulate an issue and be responsive to client, handle client communication. Configuration and release management
Ability to document Root cause analysis. Design and build enablement, Build management. Understand and manage Application Architecture. User Management, Module Management. Service Delivery per SLAs
Database administration for Production and other environments, Backup and Recovery activities, Ability to carry out DR activities
Performance Tuning. Backup restore activities. Troubleshooting and resolving performance issues and knowledge of related tools
Well versed on Database migration methodologies. Proven performance tuning and SQL tuning skills
Well versed in PostgreSQL & MSSQL Patching and upgrades and migration activities. Responsible in performance test planning and execution. Database optimization & Database security admin. Power Shell Scripting. On-call support based on project agreement
Cloud Database Administrators skills for the implementation, configuration

Responsibilities

Expected to perform independently and become an SME
Required active participation/contribution in team discussions
Contribute in providing solutions to work related problems
Assist in the development and implementation of best practices for application support
Document and maintain records of issues and resolutions to enhance knowledge sharing within the team
Provide ongoing technical support and maintenance of production and development database systems within a defined operating model and processes
Provide L2/L3 software support and implement technology at the operating system-level across all server, and for particular software solutions/vendors/brands
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems
Collaborate with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions
Engage with stakeholders to understand their needs and provide timely solutions

Skills

Key technologies and capabilities for this role

Microsoft SQL Server AdministrationSQL ServerApplication SupportTroubleshootingDatabase AdministrationL2 SupportL3 SupportSystem Performance Analysis

Questions & Answers

Common questions about this position

What are the must-have skills for this Application Support Engineer role?

The must-have skill is Microsoft SQL Server Administration.

What is the minimum experience required for this position?

Minimum 3 year(s) of experience is required.

What is the employment type for this role?

The employment type is full time.

What does a typical day involve as an Application Support Engineer?

Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions, while engaging with stakeholders to provide timely solutions.

What makes a strong candidate for this Application Support Engineer position?

Strong candidates will have in-depth MS SQL Server Database Administration experience, the ability to perform independently as an SME, actively contribute to team discussions, and handle client communications effectively.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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