Application Support Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 3 years of experience (5-6 years preferred supporting Microsoft Teams in an enterprise setting)
Must have skills: Microsoft Teams Infrastructure
Deep knowledge of Enterprise Voice, SIP, VoIP, PSTN, SBCs; Direct Routing, Operator Connect, Calling Plans; Emergency Calling, Dial Plans, Voice Routes
Strong hands-on experience with Microsoft Teams Admin Center, Session Border Controllers (AudioCodes, Ribbon), Call Analytics & CQD
Solid scripting skills (e.g., PowerShell)
Educational Qualification: 15 years full-time education

Responsibilities

Microsoft Teams Administration: Design, implement, and administer channels, chat, meetings, live events, collaboration features; integrate with Exchange Online, SharePoint Online, and third-party tools; govern user onboarding/offboarding, roles, permissions, and access controls
Enterprise Voice & Telephony: Deploy and manage Teams Cloud Enterprise Voice using Direct Routing (with Media Bypass), Operator Connect, Microsoft Calling Plans; configure and maintain SBCs in centralized and hybrid SIP infrastructure; configure voice routing, dial plans, emergency calling, network topology; collaborate with clients/vendors; procure/assign/change/remove phone numbers; configure Auto Attendants and Call Queues; troubleshoot PSTN issues, dial-in conferencing, dropped calls, call routing, call quality
Integration & Federation: Configure federation and guest access; troubleshoot meeting join issues, file move/copy errors, collaboration app problems
Monitoring & Troubleshooting: Use Teams Admin Center, Call Analytics, CQD for diagnostics; monitor service uptime and escalate issues per SLAs; support end-users with advanced troubleshooting, especially meetings and voice calls
Security, Compliance & Governance: Implement/manage DLP, compliance policies, conditional access; ensure Teams aligns with security/compliance policies
Automation & Scripting: Use PowerShell to automate Teams administration, voice configurations, reporting
Documentation & Continuous Improvement: Create/maintain documentation, policies, procedures, knowledge base; stay updated on Teams features/trends/best practices; participate in workshops/training

Skills

Microsoft Teams Administration

Microsoft Teams Infrastructure

Direct Routing

Media Bypass

Operator Connect

Microsoft Calling Plans

SBC Configuration

AudioCodes

Ribbon

Exchange Online

SharePoint Online

SIP Infrastructure

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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