Application Support Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, NetworkingIndustries

Requirements

Minimum 3 years of experience in Enterprise Network Operations
Proficiency in troubleshooting large enterprise networks
Good knowledge and troubleshooting experience of MPLS, BGP, MP-BGP, OSPF, GRE, IP Sec tunnels, QoS, Nexus/Switching concepts
Basic knowledge and troubleshooting experience of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies
Understanding of ITIL framework and processes
Working knowledge of Service Now
Exposure to Network Management Tools (HP, Splunk etc.)
Strong analytical and communication skills (written/oral)
Excellent time management skills and strong attention to detail
Basic skills in MS Excel / MS PowerPoint
Strong understanding of network protocols and technologies (good to have)
Knowledge of network monitoring and troubleshooting tools (good to have)
Experience in network configuration and optimization (good to have)
Ability to analyze and interpret network traffic patterns (good to have)
Experience with Network Engineering Planning and Deployment Solution, Network Security Operations (good to have)
15 years full-time education
Bachelor's Degree or higher in Science/Computer Science/Electronics or relevant field
CCNA/CCNP certification (advantage)

Responsibilities

Handle 24/7 Network Operations as per shift timings, including weekend support
Take ownership of incidents assigned to the queue in Service Now
Perform Level 1 troubleshooting and update tickets in a timely manner
Pass on tickets/incident details to the next level of escalation within SLA
Develop and provide trend data and analysis on various reporting within the team
Participate in client and service management reporting as required
Perform independently and become a Subject Matter Expert (SME)
Actively participate/contribute in team discussions
Contribute to providing solutions to work-related problems
Proactively identify and resolve application issues
Collaborate with cross-functional teams to troubleshoot and resolve technical issues
Develop and maintain technical documentation for support processes
Implement and monitor application performance metrics
Assist in the deployment and configuration of enterprise network solutions

Skills

Key technologies and capabilities for this role

Enterprise Network OperationsNetwork EngineeringNetwork Security OperationsMPLSBGPMP-BGPOSPFGREIPSecQoSServiceNowTroubleshooting

Questions & Answers

Common questions about this position

What are the must-have skills for this Application Support Engineer role?

Must-have skills include Enterprise Network Operations, experience troubleshooting issues on large enterprise networks, strong analytical and communication skills, excellent time management, attention to detail, and proficiency in MS Excel/PowerPoint.

What is the minimum experience required for this position?

Minimum 3 years of experience is required.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company expect from candidates in terms of teamwork and independence?

Candidates are expected to perform independently and become a SME, actively participate in team discussions, contribute solutions to work-related problems, and collaborate with cross-functional teams.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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