Application Support Engineer at Dexterity

Redwood City, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Warehouse Automation, TechnologyIndustries

Requirements

Field readiness for extended deployment to customer locations (up to 80% on-site in warehouse conditions with temperature variations, industrial noise, prolonged standing/walking)
Proficiency in software debugging, data analysis (logs, telemetry, SQL/NoSQL data, container metrics), and direct collaboration with internal engineering and customer-facing teams
Working proficiency and maintenance of internal platforms/tools: Portal, Foxglove, Kibana, ArgoCD, Grafana for observability, anomaly identification, and diagnostics
Ability to explain technical details to non-experts and ship pragmatic fixes quickly
Comfort with office desk-based tasks and lab-floor testing in Redwood City, CA

Responsibilities

Diagnose & resolve Tier 2 application and software incidents: analyze logs/telemetry/SQL/NoSQL data/container metrics, reproduce issues in staging, craft work-arounds/scripted hot-fixes, and document resolutions
Ensure successful New Product Introduction (NPI) by driving pilot execution, resolving early issues, and meeting customer KPIs
Achieve high-quality and rapid resolution: own incidents to meet/exceed targets for First Response, Containment, and Permanent Fix
Drive operational excellence: reduce repeat incidents by authoring runbooks, knowledge base articles, and automated diagnostics
Build customer trust: serve as named technical point-of-contact for strategic sites
Provide engineering feedback loop: deliver actionable bug reports and reproducible cases to accelerate root-cause analysis
Enable field teams: offer real-time support and tooling guidance to application services teams at pilot/production sites
Dive deep into logs, data-driven results, and configuration states; collaborate with Technical Assistance Center (Tier 1), Product Support (hardware), and Engineering (Tier 3)

Skills

Key technologies and capabilities for this role

Log AnalysisDebuggingScriptingConfiguration ManagementTroubleshootingData AnalysisCustomer SupportAI SystemsRobotics

Questions & Answers

Common questions about this position

What is the work location and travel requirement for this role?

The position is based in Redwood City, CA, with office desk-based tasks and lab-floor testing. It requires extended deployment to customer locations, with up to 80% of time spent on-site in warehouse conditions involving temperature variations, industrial noise, and prolonged standing.

What skills are required for the Application Support Engineer role?

Key skills include software debugging, data analysis, diving into logs and configuration states, crafting work-arounds or scripted patches, and collaborating with internal teams and customers. Field readiness for warehouse environments and explaining technical details to non-experts are also essential.

What is the company culture like at Dexterity?

Dexterity has a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. The company is customer-obsessed, with decisions driven by empowering customers through robotics.

What does the Application Support Engineer role involve in terms of team collaboration?

You will collaborate closely with the Technical Assistance Center (Tier 1), Product Support (hardware), and Engineering (Tier 3), while owning Tier 2 application and software incidents.

What makes a strong candidate for this Application Support Engineer position?

Ideal candidates love debugging live systems, explaining technical details to non-experts, and shipping pragmatic fixes fast. Experience with field readiness, software debugging, data analysis, and a passion for robotics in warehouse automation will stand out.

Dexterity

AI-powered robotic solutions for logistics

About Dexterity

Dexterity.ai develops AI-powered robotic technology aimed at improving logistics and supply chain management, particularly in trailer loading. Their robots autonomously pick and induct parcels into sorting systems at speeds faster than humans. A key feature of their technology is its ability to understand the environment in real-time without needing external data feeds or software integration, making it adaptable for various operations. Dexterity.ai serves a range of clients, from small businesses to large corporations like FedEx, focusing on enhancing operational efficiency, employee safety, and attracting talent through automation. They generate revenue by selling their robotic solutions and providing consultation services for technology integration, with the goal of transforming the logistics industry into a safer and more efficient environment.

Redwood City, CaliforniaHeadquarters

2017Year Founded

$190.8MTotal Funding

SERIES_BCompany Stage

Robotics & Automation, Industrial & Manufacturing, AI & Machine LearningIndustries

201-500Employees

Benefits

Flexible vacation time

Comprehensive healthcare benefits

Retirement plan

Wellbeing & fitness offerings

Insurance programs

Discounts & perks

Risks

Increased competition from companies using Generative AI could challenge Dexterity's market position.

Rapid AI and robotics evolution may render Dexterity's offerings obsolete without continuous innovation.

New labeling requirements could increase operational costs and complexity for Dexterity.

Differentiation

Dexterity's robots operate without needing data feeds or warehouse software integration.

Their technology offers real-time environmental understanding, enhancing adaptability in logistics settings.

Dexterity's AI-powered robots surpass human capabilities in trailer loading and parcel sorting.

Upsides

Dexterity's collaboration with FedEx showcases successful large-scale logistics automation.

Expansion into EMEA could increase market penetration and business opportunities.

Growing demand for automated labeling solutions boosts Dexterity's market potential.

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