Application Support Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ConsultingIndustries

Requirements

Minimum 5 years of experience (with at least 2 years in Oracle Applications Development)
15 years full-time education
Must-have: Proficiency in Oracle Cloud Application Development / Oracle Applications Development
Good-to-have: Experience with Oracle E-Business Suite
Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks
Ability to align AI capabilities with business objectives, ensuring scalability, responsible use, and value realization
Strong understanding of application support methodologies
Familiarity with database management and SQL
Experience in troubleshooting and resolving application issues
AI-first mindset for designing, developing, and deploying enterprise-grade solutions

Responsibilities

Act as software detectives, identifying and solving issues within multiple components of critical business systems
Collaborate with teams to troubleshoot and resolve application-related problems
Engage in continuous learning to stay updated on system changes and enhancements
Document solutions and processes to improve future support efforts
Lead AI-driven solution design and delivery using GenAI and Agentic AI to address business challenges, automate processes, and integrate insights into workflows
Perform independently and become a subject matter expert (SME)
Actively participate and contribute in team discussions
Contribute to providing solutions for work-related problems
Assist in the development and implementation of application support processes
Provide training and guidance to junior team members on best practices

Skills

Key technologies and capabilities for this role

Oracle Cloud Application DevelopmentGenerative AIAgentic AIApplication SupportTroubleshootingAI Solution Design

Questions & Answers

Common questions about this position

What are the must-have skills for this Application Support Engineer role?

Must-have skills include Oracle Cloud Application Development and proficiency in Oracle Applications Development. Additional key skills are a strong grasp of Generative and Agentic AI, prompt engineering, AI evaluation frameworks, familiarity with database management and SQL, and experience in troubleshooting application issues.

Is this position remote or office-based?

This position is based at the Bengaluru office.

What is the required experience and education for this role?

Minimum 5 years of experience is required, with at least 2 years specifically in Oracle Applications Development. A 15 years full time education is required.

What does a typical day involve for an Application Support Engineer here?

You will collaborate with various teams to troubleshoot and resolve application-related problems, ensure business operations run smoothly, engage in continuous learning on system changes, and document solutions to improve future support efforts.

What salary or compensation is offered for this position?

This information is not specified in the job description.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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