Application Support Developer at Q2

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Digital Banking, LendingIndustries

Requirements

Bachelor’s degree in Computer Science and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
Experience with cloud-based technology (CSS, JSON, APEX, JAVA, etc.)
3+ years support experience
Experience with Software Development Life Cycle, and production support
Experience managing critical customer issues and deliver creative solutions in a timely manner
Demonstrated ability to manage multiple cases, and work on assigned tasks and meet deliverable timelines consistently
Fluent written and oral communication

Responsibilities

Provide L2/L3 production support for customers across global support geographies, including India (Bangalore), Australia (Sydney) and North America (Austin, TX/San Mateo, CA)
Serve as the subject matter expert for Cloud Lending’s products, while enabling clients to maximize utilization of the Cloud Lending Product suite, easing product adoption
Help customers develop proficiency through resolution of reported case incidents, identification of root cause and problem prevention
Deliver a positive customer engagement experience while meeting and exceeding service SLAs
Foster customer loyalty with each support interaction
Work directly with Product and Development teams to improve the user experience and product roadmap through product feedback and change request management
Be a quality advocate throughout the product life cycle, collaborating with Product, Development, QA and Clients for new releases
Work individually and collaboratively to deliver solutions in live production systems
Provide 24x7 “on call” support coverage for escalated issues
Ensure that all security, availability, confidentiality and privacy policies and controls are adhered to

Skills

Cloud Lending

Application Support

Production Support

L2 Support

L3 Support

Troubleshooting

Cloud Platform

Q2

Digital banking solutions for financial institutions

About Q2

Q2 provides digital banking solutions tailored for regional and community financial institutions, alternative finance and leasing companies, and other financial technology firms. Their products include a range of digital banking services, banking as a service, and lending and leasing options that allow users to conduct transactions and interact with their financial institutions from any device, at any time. What sets Q2 apart from its competitors is its focus on empowering community banks and credit unions, helping them enhance their digital presence and improve user engagement. The company's goal is to strengthen diverse communities by supporting the financial institutions that serve them, enabling these institutions to grow and adapt beyond traditional limits.

Austin, TexasHeadquarters

2004Year Founded

$40.1MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from fintechs could erode Q2's market share.

Rapid technological changes may outpace Q2's innovation capabilities.

Economic downturns could reduce financial institutions' spending on digital transformation.

Differentiation

Q2 offers a comprehensive suite of digital banking solutions for financial institutions.

Q2's Partner Accelerator Program enables rapid deployment of fintech integrations.

Q2 Engage focuses on personalized consumer banking experiences to enhance user engagement.

Upsides

Q2 powers 60% of Forbes' America's Best Banks, showcasing its solution effectiveness.

Integration with AI platforms like Personetics enhances personalized customer engagement.

Q2's platform helps financial institutions grow deposits without relying on interest rates.

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