Application Support Analyst at Global Payments

Warsaw, Masovian Voivodeship, Poland

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FinTechIndustries

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
Minimum 3 years relevant experience in application support, monitoring, and troubleshooting
Proficiency in using Kibana for log analysis and monitoring
Knowledge of basic network protocols and health checks
Experience with production release processes and coordination
Familiarity with Linux and cloud computing environments
Excellent problem-solving skills and the ability to work well under pressure
Strong communication and collaboration skills to work effectively with cross-functional teams
Availability for on-call shifts as required
Advanced knowledge of English, written and verbal (C1 - C2) and Intermediate knowledge of Polish, written and verbal (B1-B2)
Preferred Qualifications
Certification in relevant technologies
Hands-on experience with Git (branching, merging, reviewing commits)
Scripting or programming skills (e.g., Bash, Python) for automation tasks
Knowledge of DevOps practices and principles

Monitor the health and performance of critical applications and systems using Kibana and other monitoring tools
Respond promptly to alerts and incidents during on-call shifts to ensure minimal downtime and disruptions
Diagnose and resolve application-related issues efficiently, escalating complex problems when necessary
Execute and troubleshoot issues with the jobs for continuous integration and deployment
Maintain and improve automated deployment pipelines to enhance efficiency and reliability
Perform routine network application health checks to identify and resolve connectivity or performance issues
Execution and monitoring of application releases to production environments
Utilize Kibana to create and analyze dashboards, logs, and watchers for proactive issue identification and performance optimization
Utilize knowledge of basic Linux commands to assist in troubleshooting and maintaining application servers
Work with cloud resources to ensure application scalability and resilience
Maintain clear and up-to-date documentation for procedures, configurations, and incident resolutions
Collaborate with team members to share knowledge and best practices
Collaborate with network and infrastructure teams to ensure optimal network performance