Application Support Specialist
VideaHealthFull Time
Mid-level (3 to 4 years)
Key technologies and capabilities for this role
Common questions about this position
The role involves pre-sales demonstrations for LCMS technology, post-sales training and troubleshooting (30-50% of time), technical training sessions, supporting sales through presentations, and developing customer relationships.
Candidates need excellent/expert knowledge of LCMS method development and/or validation and transfer, proven problem-solving and troubleshooting abilities, excellent written and oral communication skills, proficiency in presentations, and strong time and project management skills.
The position is based in an office environment with a standard Monday-Friday schedule and involves travel to customer sites for troubleshooting and sales support.
This information is not specified in the job description.
Strong candidates will have expert LCMS method development knowledge, proven troubleshooting skills, customer success experience, and excellent communication and presentation abilities.
Provides life sciences products and services
Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.