API Support Analyst at Andersen Corporation

Montevideo, Uruguay

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel TechnologyIndustries

Requirements

Desire to work in a strategic problem-solving and customer-focused role
Excellent communication skills (written and verbal)
Proficient fluency in written and spoken English (required); language capability in Spanish/Portuguese (advantage)
Ability to learn and share knowledge easily over a short period of time
Attention to detail and ability to multi-task
Ability to work in a team environment
Advanced expertise in technical languages such as XML, SOAP, REST, or HTML (nice to have)
Sabre domain knowledge (nice to have)
Ability to convey complex information clearly in writing, producing technical documents and user guides (nice to have)
Students or fresh graduates in Computer Science, Engineering, or a related subject (nice to have)
Knowledge of web development/programming languages (nice to have)

Responsibilities

Delivering advanced support, resolving complex issues, and providing technical guidance to Sabre's online customers
Working with developers building new applications that consume Sabre APIs, customer representatives, and internal teams to contribute to service improvement, support, and strategic initiatives
Serving as the first point of contact for online customers, providing guidance on the use of Sabre APIs and tools used in the integration and deployment of their online sites
Validating XML files and schemas, and reproducing customer scenarios to debug and/or find possible system bugs
Investigating and analyzing non-conforming SOAP and REST requests, providing guidance to users on issue analysis and resolution
Involvement in customer projects

Skills

API Support

XML

Schemas

Debugging

Troubleshooting

Integration

Travel Technology

Developer Support

Customer Support

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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