Analyst, Operations Technology (Hybrid Schedule) at Eversource Energy

Westwood, Massachusetts, United States

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Energy, UtilitiesIndustries

No need for immigration-related sponsorship (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1)
Ability to work hybrid schedule: at least three days in office (including Tuesdays and Wednesdays), up to five days if needed (e.g., emergencies, training)
Bachelor’s degree or equivalent combination of education and related experience
Minimum of 3 years of electric and/or gas utility or related experience
Solid conceptual knowledge of Information Technology
Knowledge of applications development and support process
Excellent communication and presentation skills
Broad knowledge of technologies and technology issues, with experience in technology change management
Must be available to work emergency storm assignments as required
Must be available to travel between MA/CT/NH as necessary
Competencies: Build trusting relationships, Manage and develop people, Foster teamwork and cross-functional collaboration, Lead change, Communicate strategic vision, Create an engaged workforce, Focus on the customer, Take ownership & accountability

Maintain and enhance the Business Technology suite of digital solutions within the Operations organization, balancing user needs and IT requirements
Participate in requirements gathering, project solicitation and management, change management and communication, solution testing, and KPI and report development
Perform support and maintenance functions in one or more technology specialties
Liaise with a given set of technology end users
Develop and maintain relationships with Operations management and users to ensure systems function and are used as designed
Develop in-depth knowledge of business processes in organizations using the solutions to facilitate and prioritize improvements
Coordinate with IT team to establish dates for releases and determine when code/development systems are available to test
Work with BSG (Business Support Group) to write test scripts, identify regression scripts, and publish on team site
Assign test scripts to BSG, communicate assignments and timeframes
Escalate testing failures to IT team and coordinate retesting with BSG
Approve test results and ensure evidence is documented on team site
Partner with IT team to coordinate releases with System Operations Centers
Collect field feedback from users after releases to identify issues or unexpected results, and escalate to IT team for troubleshooting