Analyst - IT Service Management at Sysco

Sri Lanka

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Foodservice, Information TechnologyIndustries

Requirements

A Bachelor's Degree in either data analytics, data science, statistics, computer science, information technology or equivalent
A strong understanding of software engineering principles, including version control, modular design, and testing practices
Experience developing and maintaining applications using C#, Java, or TypeScript
Familiarity with Agile or Scrum methodologies and working in iterative development environments
The ability to write clean, maintainable, and well-documented code across multiple platforms
Exposure to CI/CD pipelines, Git, and DevOps tools is a plus
1–2 years of experience working with Microsoft Power Platform in a business or IT environment
Hands-on experience with Power Automate, Power Apps

Responsibilities

Specialization in Microsoft Power Suite – taking responsibility for leveraging Microsoft’s suite of tools, particularly the Power Platform, to deliver impactful business solutions
Managing the entire development process, including requirement gathering, design, deployment, and ongoing support
Gathering and analyzing requirements from stakeholders to design effective solutions using Microsoft Power Platform
Developing, testing, and deploying applications and workflows within the Power Suite environment
Providing support and maintenance for deployed solutions, ensuring optimal performance and user satisfaction
Collaborating with cross-functional teams to integrate Power Platform solutions with other business systems
Developing Canvas Apps and Model-Driven Apps using Microsoft Power Apps to support internal service management needs
Creating and maintaining Power BI dashboards and reports to provide actionable insights across ITSM operations
Building and managing Power Virtual Agents to deliver conversational support experiences
Integrating external systems (ServiceNow) and other data sources using custom connectors and REST APIs
Working with SharePoint to manage data, automate document workflows, and supporting app development
Ensuring data quality, security, and compliance across all Power Platform solutions
Documenting solutions, workflows, and processes clearly to support knowledge sharing, maintenance, and future enhancements
Providing technical support and training to end users on Power Platform tools
Staying up-to-date with the latest features and capabilities and contributing to continuous improvement initiatives

Skills

Key technologies and capabilities for this role

Microsoft Power PlatformPower AutomatePower AppsPower BIIT Service ManagementWorkflow AutomationLow-code DevelopmentRequirement GatheringStakeholder AnalysisITSM Processes

Questions & Answers

Common questions about this position

What is the work arrangement or location for this role?

This information is not specified in the job description.

What skills are required for the Analyst - IT Service Management role?

The role requires specialization in Microsoft Power Suite, particularly Power Platform tools including Power Apps (Canvas and Model-Driven Apps), Power BI for dashboards and reports, Power Virtual Agents, SharePoint, and integration with external systems like ServiceNow using custom connectors and REST APIs.

What does the IT Service Management team at Sysco LABS work on?

The team focuses on designing and developing solutions using Microsoft Power Platform to support and enhance ITSM processes, reporting capabilities, automate workflows, build applications, and deliver data-driven insights for operational efficiency.

Is the salary or compensation mentioned for this position?

This information is not specified in the job description.

What makes a strong candidate for this Analyst role?

A strong candidate will have a strong foundation in Power Platform tools, experience managing the full development process from requirement gathering to deployment and support, and a creative, problem-solving mindset for collaborating with cross-functional global teams.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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