Analyst III Infrastructure services

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Information Technology, Computer Services, IT ServicesIndustries

Requirements

Candidates must have completed 10+2+3 education in any stream and possess a good understanding of computer systems, mobile devices, and other tech products. Experience in technical support, desktop support, or IT help desk roles is preferred, along with basic troubleshooting skills and the ability to provide step-by-step technical assistance. Strong interpersonal, problem-solving, and communication skills with fluent English are essential, as are organization and teamwork abilities. This role requires working from the office and in rotational/night shifts.

Responsibilities

The Analyst III Infrastructure Services will take ownership of customer issues, respond to inquiries, and assist customers in resolving technical problems with software, hardware, or applications. They will research, diagnose, and troubleshoot system issues, referring complex problems to the appropriate escalation channels. Responsibilities include following up with customers to ensure timely resolution, logging and tracking inquiries using a ticketing tool, and maintaining historical records. The role also involves identifying, evaluating, and prioritizing customer problems to ensure appropriate resolution.

Skills

Technical Support

Troubleshooting

Customer Service

Problem-Solving

Communication

IT Help Desk

Hardware Support

Software Support

Ticketing Systems

Escalation Management

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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