Analyst I Business Process Transactions - French Bilingual at DXC Technology

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, TechnologyIndustries

Requirements

Strong Knowledge of the life insurance industry and distribution/advisor channels
1-2 years of customer service experience
College diploma or university graduate
Strong attention to detail and accuracy with ability to multitask
Excellent organizational and time-management skills
Ability to thrive in a high-volume environment
Excellent verbal and written English communication skills (French an asset)
Ability to work well, both independently and as part of a team
Positive, customer service-oriented attitude with a commitment to offer superior service
Good knowledge of MS Office product suite

Responsibilities

Ensure all agents onboarding and maintenance requests are reviewed for in good order requirements and are processed accurately within established service standards
Communicate (written and verbal) effectively with all customers
Maintain accurate records based on company standards and policies within the workflow system
Document issues and respond to requests
Produce weekly workflow report to department leadership
Liaise with other departments within the company
Participate in recommending improvements to service
Assist team members with backlogs
Process any other task as needed by the team

Skills

French Bilingual

Customer Service

Life Insurance

Advisor Contracting

Agent Database Maintenance

Workflow Management

Data Entry

Reporting

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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