Account Manager - Client Success Team
SubsplashSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial Services, PaymentsIndustries
Requirements
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- Experience in business operations and account management roles, particularly in supporting cross-functional global processes, tools, or other key analytics
- Experience in supporting cross-functional program initiatives and facilitating collaboration across Sales, Account Management, Marketing, Finance, Product, and Customer Service organizations
- Excellent influencing & presentation skills - thinks strategically to problem solve tactical execution, particularly in a growing matrixed organization
- Strong desire to win as a team – pride of outcome mentality vs pride of ownership
- Knowledge and experience with Visa products, FX and Global Payments seen as a plus
- Familiarity with Salesforce, Zendesk, and/or MS Dynamics seen as a plus
Responsibilities
- Coordinate internal processes related to client account management and help address and resolve account-related inquiries and issues, including billing and invoicing processes and compliance-related activities
- Support monthly and quarterly performance reviews of client portfolio to identify growth potential and proactively address attrition risks
- Assist in coordination of contract renewals
- Provide ad hoc analysis as requested
- Coordinate offboarding processes with relevant internal teams
- Collaborate closely with Sales, Product, Business Development, Billing, Compliance and Support teams
Skills
Account Management
Communication
Problem-solving
Cross-border payments
Payments landscape
Client relations
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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