Analyst 3, Design Producer at Comcast

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Technology, TelecommunicationsIndustries

Requirements

In-depth experience, knowledge and skills in own discipline
Ability to determine own work priorities
Ability to act as a resource for colleagues with less experience
Skills in Customer Experience (CX), Ideation, Prioritization
Regular, consistent and punctual attendance
Ability to work nights and weekends, variable schedule(s) and overtime as necessary
Understanding of Operating Principles and ability to apply them
Commitment to owning the customer experience
Enthusiasm for learning, using and advocating company technology, products and services
Ability to win as a team and be open to new ideas
Participation in the Net Promoter System (huddles, call backs, feedback)
Drive for results and growth
Support for a culture of inclusion
Exercise of independent judgment and discretion in matters of significance

Responsibilities

Leads analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal
Develops scalable processes to support and benefit the Company's architecture vision
Deconstructs technical concepts and metrics to facilitate process development
Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics
Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses and solution recommendations
Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency
Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment
Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices
Other duties and responsibilities as assigned

Skills

business process analysis

process design

business reengineering

process mapping

success metrics

cross-functional collaboration

technical deconstruction

operations analysis

requirements gathering

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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