ANALISTA ACTUALIZACION DE LA INFORMACION at Expedia

Bogota, D.C., Bogota, D.C., Colombia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Servicios Financieros, Datos y TecnologíaIndustries

Requirements

Técnico education
2 years of experience in customer service, relationship management at all levels, and training
Proficiency in Databases, CRM (Salesforce), Excel, and PowerPoint

Responsibilities

Provide support and advice to subscriber entities on information reporting and quality processes
Maintain and monitor updates from various subscriber entities
Provide support and advice to subscriber entities on the proper use of the Facilidat and Information Exchange application
Manage monthly updates of information by subscriber entities through the Facilidat or Information Exchange tool
Execute quality process requests from subscriber entities
Conduct and attend meetings with subscriber entities
Analyze and verify escalated cases to process investigations of records, clients, and events
Ensure registration and tracking of cases in authorized platforms with required quality within established terms
Handle escalations to the team and generate responses according to defined protocols for each process
Manage and achieve compliance with area-assigned goals

Skills

Gestión de Datos

Actualización de Información

Soporte Técnico

Procesos de Calidad

Herramientas de Reporte

Monitoreo

Asesoría a Clientes

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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