AML Workforce Management Senior Analyst at Accenture

Lisbon, Lisbon, Portugal

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, ConsultingIndustries

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field (required and preferred)
English - B2 minimum
3+ years of experience in workforce management, scheduling, or a related role
Strong analytical skills with the ability to interpret complex data and translate it into actionable insights
Proficient in workforce management software, PowerBI, and Microsoft Office Suite, particularly Excel
Excellent organizational and time management skills, with a keen attention to detail
Experience in a fast-paced, high-volume environment (preferred)
Familiarity with labor laws and regulations relevant to workforce management (preferred)
Proficiency in workforce management software solutions (preferred)
Experience with data analysis tools and reporting software (preferred)
Understanding of scheduling algorithms and optimization techniques (preferred)
Exceptional interpersonal and communication skills, with the ability to collaborate effectively with diverse teams (preferred)
Proactive problem-solving mentality with a focus on continuous improvement (preferred)
Ability to thrive in a fast-paced environment and adapt to changing priorities (preferred)
Commitment to maintaining confidentiality and handling sensitive information responsibly (preferred)

Responsibilities

Track and analyze forecast accuracy and variance to continuously improve capacity and staffing plans
Develop dashboards and reports to provide actionable insights on operational and workforce performance trends
Develop partnerships with other internal groups and business units to improve speed of issues resolutions and to recommend product improvements
Develop the team to be able to perform complex analysis using predictive modeling, testing of multiple inputs, using mathematical and statistical simulation analysis to forecast the potential impacts of product and service offering changes, customer workflow and process changes, operations drivers, and customer routing changes
Coordinate staffing schedules to ensure optimal coverage across departments while anticipating and addressing potential staffing challenges
Analyze workforce data and trends to support decision-making and improve operational efficiency
Collaborate with department heads to understand their staffing requirements and facilitate effective communication between teams
Assist in the onboarding and training processes for new employees, ensuring a smooth transition into their roles
Monitor attendance and performance metrics to identify areas for improvement and implement corrective actions as needed
Maintain accurate records of workforce-related data and prepare reports for management review
Support the implementation of workforce management tools and systems to enhance operational workflows

Skills

Workforce Management Software

Power BI

Microsoft Excel

Predictive Modeling

Statistical Analysis

Forecasting

Dashboards

Data Analysis

Scheduling

SQL

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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