AML / TM Operations Management Lead at Accenture

Lisbon, Lisbon, Portugal

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, ComplianceIndustries

Requirements

Bachelor’s degree in Finance, Economics, Business, Law, or related field (Master’s preferred)
English Level – Minimum C1
Minimum 7 years of leadership experience managing AML/KYC/CDD or Transaction Monitoring teams
Strong understanding of AML regulations, FATF recommendations, and client-specific standards
At least one of the following certifications: ICA certifications in AML, Financial Crime, or Compliance and/or CAMS (Certified Anti-Money Laundering Specialist)
Deep knowledge of AML processes and controls
Strong leadership, stakeholder management, and analytical problem-solving
Excellent communication and business writing skills
Proficiency in data-driven decision-making and operational metrics

Responsibilities

Lead and develop a high-performing AML operations team, ensuring strong delivery governance, engagement, and retention
Manage performance reviews, training, and succession planning of AML analysts, investigators, and team leads
Foster a culture of compliance, accountability, and continuous improvement across the organization
Foster collaboration between client stakeholders and delivery teams to ensure consistent communication and goal alignment
Champion continuous improvement methodologies to minimize waste and improve case quality
Lead capacity planning and workforce allocation, ensuring agile and data-driven responses to volume fluctuations while maintaining SLA adherence, cost efficiency, and robust risk management
Oversee day-to-day AML operations across multiple workstreams ensuring accuracy, timeliness, and SLA adherence
Monitor quality and productivity metrics, identify process gaps, and implement corrective and preventive actions
Ensure adherence to regulatory standards, internal controls, and client policies, particularly related to AML, KYC, EDD, and sanctions screening
Drive operational excellence by standardizing procedures and optimizing delivery processes
Proactively identify and escalate operational and AML-related risks, including fraud risks, to client governance forums, ensuring timely mitigation and transparent communication
Ensure proper application of the risk-based approach (RBA), escalation protocols, and documentation standards
Collaborate with Compliance and MLRO counterparts to ensure alignment with regulatory frameworks (FATF, EU AMLD, MAS, HKMA, etc.)
Support internal and external audits, inspections, and regulatory reviews to maintain full audit readiness
Manage financial performance of AML delivery scope — including cost-to-serve, staffing optimization, and productivity
Support contract governance by ensuring adherence to service level agreements (SLAs), key performance indicators (KPIs), and operational commitments
Participate in solution design, pricing, and capacity planning for AML-related engagements
Partner with Delivery Account Leads, Client Relationship Leads, and Compliance SMEs to address operational risks and performance challenges
Provide regular business reviews and updates to senior leadership on performance, incidents, and continuous improvement initiatives
Collaborate with other delivery centers to share best practices and harmonize AML delivery standards globally
Serve as escalation point for client concerns, ensuring swift issue resolution and root-cause prevention

Skills

AML

Transaction Monitoring

KYC

CDD

Sanctions Screening

Name Screening

QA/QC

Regulatory Compliance

Team Leadership

Performance Management

SLA Management

Risk Management

Capacity Planning

Continuous Improvement

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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