Aladdin Client Experience, Associate at BlackRock

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Asset ManagementIndustries

Requirements

A working understanding of the financial services, and experience advising clients and/or adapting technology solutions within the investment life cycle
Familiarity with buy-side investment management workflows, proficient in market trends
Previous experience in a client- or customer-facing environment, with a focus on delivering excellent service
A consultative approach to understanding client needs and a passion for solving problems
Excellent written and verbal communication skills, with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalism
Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge
Proficient in managing various responsibilities

Responsibilities

Customer success management: Responsible for coordinating and leading all aspects of the service; linking various partner teams to ensure a unified client experience
Escalation ownership: Responsible for client service oversight and critical inquiry management through ServiceNow
Cross functional collaboration: Partner with internal teams to troubleshoot issues, advocate for client needs and improve service delivery
Client health monitoring: Track client satisfaction, identify risks or opportunities, and proactively recommend solutions
Be present with our clients: Visit clients on-site to build stronger relationships, understand their unique needs in context, and ensure we deliver solutions that truly support their goals
KPI & Service reviews: Lead client KPI tracking and quarterly service reviews in partnership with the Client Engagement team and clients
Be a student every day: Foster a culture of ongoing learning. Expand your insight into our clients, their organizations, and our product to consistently elevate our service quality
Team leadership & Development: Provide guidance, mentorship and support to Client Success Specialists, fostering professional growth and ensuring high-quality client interactions

Skills

Key technologies and capabilities for this role

AladdinClient Relationship ManagementProblem SolvingPortfolio ManagementRisk ManagementTradingComplianceOperations

Questions & Answers

Common questions about this position

What are the key responsibilities of the Aladdin Client Experience Associate role?

Key responsibilities include customer success management by coordinating service aspects, escalation ownership through ServiceNow, cross-functional collaboration, client health monitoring, on-site client visits, leading KPI and service reviews, and continuous learning.

Is this a remote position or does it require on-site client visits?

The role requires being present with clients by visiting them on-site to build relationships and understand their needs.

What is the company culture like for the Aladdin Client Experience team?

The team fosters a collaborative atmosphere with over 400 members, emphasizing outstanding client service, innovative problem-solving, cross-team collaboration, continuous learning, questioning assumptions, embracing change, and a fun, innovative, and inclusive environment.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What skills or qualities make a strong candidate for this role?

Strong candidates should have product knowledge, problem-solving skills, ability to own client relationships, manage escalations, collaborate cross-functionally, monitor client health, and commit to ongoing learning.

BlackRock

About BlackRock

New York City, New YorkHeadquarters

1988Year Founded

$78,647.7MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

Benefits

Health Insurance

Unlimited Paid Time Off

Mental Health Support

Wellness Program

401(k) Retirement Plan

Risks

FDIC scrutiny could lead to regulatory challenges for BlackRock.

Workforce reduction may indicate internal financial pressures or strategic shifts.

Involvement in Yangzijiang Shipbuilding exposes BlackRock to geopolitical risks.

Differentiation

BlackRock's Bitcoin ETF, IBIT, reached over $50 billion in assets quickly.

The firm is developing a layer-2 tokenized real-world asset platform on Ethereum.

BlackRock's partnership with Frax Finance enhances its stablecoin market presence.

Upsides

IBIT's success attracts a broader range of cryptocurrency investors.

The Ethereum platform positions BlackRock as a leader in blockchain financial services.

Partnership with Frax Finance enhances digital finance offerings and compliance.

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