Aladdin Client Experience, Associate at BlackRock

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Asset Management, FinTechIndustries

Requirements

3+ years of experience in real-time trade support in a client- or vendor-facing role
Experience in real-time trading environments, including incident management, latency troubleshooting, and post-trade reconciliation
Strong understanding of market microstructure, order types, and execution strategies across asset classes
Hands-on experience with FIX protocol, including message parsing, session management, and troubleshooting connectivity issues
Proven ability to manage production outages, perform root cause analysis, and communicate effectively with stakeholders under pressure
Experience supporting front-office trading desks, with a deep understanding of trader workflows and urgency in issue resolution
Knowledge of regulatory reporting requirements (e.g., MiFID II, TRACE) and how they impact trading systems
Experience with real-time data feeds (e.g., Bloomberg, Refinitiv, ICE) and market data normalization
Ability to write and maintain diagnostic scripts for log parsing, alerting, and automated recovery
Familiarity with CI/CD pipelines and deployment processes in trading environments
Experience with incident tracking and knowledge management tools (e.g., JIRA, ServiceNow, Confluence)
Technical Skills: Operating Systems (Windows, Linux, virtual compute environments); Databases (Oracle, PL/SQL, SQL Server); Scripting (Shell, Bash, Python); Messaging Systems (IBM MQ, Kafka, Tibco EMS, AMPS); Monitoring & Observability (Grafana, Splunk, AppDynamics, PagerDuty); Reporting Tools (Power BI, Tableau)

Responsibilities

Build strong relationships with stakeholders and deliver exceptional support to Aladdin Trader users during production issues
Serve as a subject matter expert (SME), owning issues end-to-end—including follow-ups, recurrence prevention, and proactive monitoring of trading environments
Develop and maintain a data monitoring layer to enable data-driven client education and engagement
Collaborate with users to understand trading workflows and deliver timely, effective solutions
Diagnose and resolve complex user inquiries, identifying root causes and implementing remediation strategies
Design and implement proactive monitoring tools to enhance platform observability
Act as a liaison between Client Service, Client Engagement, Implementations, Product Marketing, Engineering, and other internal teams to drive high-impact initiatives
Analyze client inquiry trends and feedback to identify product gaps and recommend improvements
Lead strategic initiatives to enhance user experience through process optimization and technology enhancements
Continuously develop technical proficiency across trading workflows and product capabilities

Skills

Key technologies and capabilities for this role

Aladdin TraderReal-Time TradingIncident ManagementLatency TroubleshootingPost-Trade ReconciliationProactive MonitoringStakeholder ManagementRoot Cause AnalysisTrading WorkflowsPlatform ObservabilityData Monitoring

Questions & Answers

Common questions about this position

What experience is required for this Associate role?

Candidates need 3+ years of experience in real-time trade support in a client- or vendor-facing role, plus hands-on experience with FIX protocol, real-time trading environments, and front-office trading desks.

What technical skills are essential for this position?

Key skills include strong understanding of market microstructure, order types, execution strategies, FIX protocol, real-time data feeds like Bloomberg and Refinitiv, and ability to write diagnostic scripts for log parsing and alerting.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Aladdin Trader support role?

A strong candidate has proven ability to manage production outages, perform root cause analysis under pressure, experience with incident tracking tools like JIRA and ServiceNow, and familiarity with CI/CD pipelines in trading environments.

BlackRock

About BlackRock

New York City, New YorkHeadquarters

1988Year Founded

$78,647.7MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

Benefits

Health Insurance

Unlimited Paid Time Off

Mental Health Support

Wellness Program

401(k) Retirement Plan

Risks

FDIC scrutiny could lead to regulatory challenges for BlackRock.

Workforce reduction may indicate internal financial pressures or strategic shifts.

Involvement in Yangzijiang Shipbuilding exposes BlackRock to geopolitical risks.

Differentiation

BlackRock's Bitcoin ETF, IBIT, reached over $50 billion in assets quickly.

The firm is developing a layer-2 tokenized real-world asset platform on Ethereum.

BlackRock's partnership with Frax Finance enhances its stablecoin market presence.

Upsides

IBIT's success attracts a broader range of cryptocurrency investors.

The Ethereum platform positions BlackRock as a leader in blockchain financial services.

Partnership with Frax Finance enhances digital finance offerings and compliance.

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