AIS Quality Manager

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Localization, BiotechnologyIndustries

Requirements

The candidate should have proven experience in fast-paced, client-centric, and data-centric environments, with a strong track record in data structures, queries, and analysis. Knowledge of quality principles and practices is essential, along with excellent communication and presentation skills to influence diverse audiences. Familiarity with the AI data services industry, its technology, processes, and trends is required. Candidates must possess strong problem-solving abilities, attention to time constraints, accountability for deliverable quality, flexibility in managing multiple priorities, and a proactive risk mitigation mindset. Creative thinking and the ability to work independently and within a team are also necessary.

Responsibilities

The Quality Manager is responsible for ensuring that Welocalize meets client deliverable acceptance criteria, including adherence to requirements, token diversity, and defect-free deliverables. This role involves managing service delivery quality, engaging with customers to define quality requirements, and monitoring customer OKRs to meet quality targets. Key duties include monitoring deliverable performance, flagging areas below client thresholds, leading customer quality discussions, adapting quality frameworks, and working with the Learning and Development team. The Quality Manager acts as the customer's point of contact for quality matters, ensuring SLAs are met, initiating Quality Improvement Plans (QIPs), conducting regular quality measurements and reporting, supporting customer and internal initiatives, and training suppliers on customer-specific tools.

Skills

Quality Management

Client Relationship Management

Root Cause Analysis

Corrective Actions

Preventive Actions

Quality Frameworks

Performance Monitoring

Client Requirements

Language Quality

Welocalize

Provides AI-driven content localization services

About Welocalize

Welocalize assists businesses in enhancing customer engagement by providing localized content that meets the cultural and linguistic needs of different regions. Their AI-enabled Service Delivery Platform, OPAL, streamlines the translation and approval processes, allowing companies to reduce costs and improve efficiency. Unlike competitors, Welocalize leverages AI and automation to deliver services more effectively, resulting in better business outcomes for clients. The company's goal is to empower businesses to connect with international customers through advanced localization solutions.

New York City, New YorkHeadquarters

1997Year Founded

$33.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Telemedicine Benefit

Paid Sick Time

Paid Holidays

Employee Assistance Program

Mileage Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Voluntary Life Insurance

401(k) Retirement Plan

Risks

Competition from AI-driven tools like DeepL and Google Translate threatens market share.

Rapid AI advancements may commoditize basic translation services, pressuring differentiation.

Economic uncertainties in key industries could reduce spending on localization services.

Differentiation

Welocalize's OPAL platform uses AI to streamline translation and content adaptation processes.

The company offers specialized linguistic validation services for clinical trials and healthcare.

Welocalize's TranslationRater™ plugin for ChatGPT enhances translation quality assessment capabilities.

Upsides

Growing demand for AI-driven localization boosts Welocalize's market opportunities.

Rising interest in multilingual e-learning aligns with Welocalize's expertise.

Healthcare sector's AI integration offers new service expansion opportunities for Welocalize.

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