AI & Digital Transformation Manager - El Salvador at WillowTree

San Salvador, San Salvador Department, El Salvador

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Telecommunications, ConsultingIndustries

Requirements

8+ years of experience leading business and people operations in growing companies

Responsibilities

Partner with executive leadership to develop and implement AI, digital transformation, and CX strategies in El Salvador that align with TELUS Digital’s global goals
Contribute to TELUS Digital’s CX clients and their operations by building teams focused on identifying impactful opportunities to leverage AI and improve key metrics, drive revenue growth, or reduce operational costs
Maintain consistent communication with project leads to monitor progress on deliverables with the goals of exceptional program execution, client satisfaction, retention, and expansion
Successfully build, allocate, and scale project teams to identify and deliver opportunities, while meeting and exceeding client expectations
Proactively plan and forecast headcount based on incoming demand, along with the existing capacity and capabilities of the team
Advise and oversee hiring success in El Salvador, including evaluation and selection processes, headcount planning, compensation, and talent market analysis
Support HR-related functions to include onboarding, new hire training, performance management, employee benefits, terminations, and offboarding
Coach people leaders and individual contributors around performance management, professional growth and development, delivering feedback, and short/long-term goal setting
Foster TELUS Digital Solution's core values and culture of continuous innovation and collaboration across teams
Identify gaps in knowledge within the current workforce to plan Learning & Development programs to up-skill and reskill teams to tackle the ever-changing technical challenges of our clients
Create internal programs for employee engagement and retention that resonate with teams

Skills

Key technologies and capabilities for this role

AIDigital TransformationLeadershipMentoringAgileCloud EngineeringData & AIStrategy Consulting

Questions & Answers

Common questions about this position

Is this role remote or on-site?

This is a full-time on-site role requiring 5 days per week in the San Salvador, El Salvador office, following Eastern Standard Time hours, to maintain the culture of collaboration.

What are the key responsibilities of this role?

The role involves partnering with executive leadership on AI, digital transformation, and CX strategies, building and scaling teams to deliver AI opportunities, maintaining client communication, and forecasting headcount.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like?

The company emphasizes a people-first culture, deep collaboration, high-performance environment, and championing core values, supported by a global team across multiple regions.

What makes a strong candidate for this role?

Strong candidates will have leadership experience in AI adoption, digital transformation, client success, CX innovation, and operational excellence, with the ability to build, mentor, and scale high-performing teams.

WillowTree

Mobile app and web development services

About WillowTree

WillowTree helps clients leverage mobile technologies by guiding them from the initial strategy phase to the launch of mobile products. The company offers a comprehensive range of services, including app development, web development, and digital product design, ensuring that all recommendations are grounded in practical build costs and timelines. WillowTree's team is equipped to handle every stage of product development, from strategy and design to testing and growth. Unlike many competitors, WillowTree focuses on a holistic approach that combines strategic insight with technical expertise, serving high-profile clients like 21st Century Fox and PepsiCo. The goal of WillowTree is to empower businesses to fully realize the potential of mobile technology in their operations.

Charlottesville, VirginiaHeadquarters

2007Year Founded

ACQUISITIONCompany Stage

Consulting, Consumer Software, DesignIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Paid Vacation

Parental Leave

Employee Assistance Program (EAP)

Employee Share Purchase Plan

Risks

Increased competition in digital consultancy may dilute WillowTree's market share.

Integration challenges with acquisitions like PoaTek and Maark LLC could cause inefficiencies.

Reliance on OpenAI's ChatGPT poses risks if licensing or technology changes.

Differentiation

WillowTree integrates enterprise-grade functionality with top-tier consumer UX in mobile apps.

The company has a strong portfolio with Fortune 500 clients like GE and PepsiCo.

WillowTree is recognized for its expertise in conversational AI and voice technology integration.

Upsides

Growing demand for mobile-first strategies boosts WillowTree's app development services.

Expansion in IoT market offers opportunities for connected device solutions.

Rising focus on UX design enhances customer satisfaction and retention.

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