Agente de Call Center: Industria Farmacéutica at IQVIA

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceutical, HealthcareIndustries

Requirements

Bachillerato o Preparatoria
Experiencia mínima de 6 meses como Call Center (en llamadas de salida)
Zona de trabajo: Col. Nápoles (Cercanos al WTC)
Etiqueta telefónica
Preferentemente experiencia en el uso de CRM
Manejo de Excel

Responsibilities

Realización de encuestas para el sector salud, como médicos e instituciones (llamadas de salida)
Realización de búsquedas en Web
Envío de correos electrónicos

Skills

Key technologies and capabilities for this role

Outbound CallsCRMMicrosoft ExcelWeb SearchEmail CommunicationTelephone EtiquetteSurveys

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this Call Center Agent position?

The position offers a salario base, bono de productividad (paid at 100% of KPIs based on internal policies), vales de despensa, seguro de vida, seguro de gastos médicos menores individual, 50% prima vacacional superior a la ley, and 30 días de aguinaldo superior a la ley.

Is this a remote, hybrid, or in-office role, and where is the office located?

It's a hybrid modality with one day in the office and four days at home. The office is located in Col. Nápoles (near WTC).

What are the key requirements and skills needed for this role?

Requirements include Bachillerato o Preparatoria, minimum 6 months experience in Call Center (outbound calls), etiqueta telefónica, preferably CRM experience, and Excel handling.

What are the working hours and schedule for this position?

The schedule is Monday to Friday from 9am to 6pm.

What experience makes a candidate stand out for this Call Center Agent role?

Candidates with at least 6 months of outbound call center experience, preferably in CRM usage, along with good phone etiquette and Excel skills, will be strong fits. A high school diploma (Bachillerato o Preparatoria) is required.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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