Agent Product Manager at Literati

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Extreme sense of ownership, urgency, and customer obsession to thrive in an early-stage enterprise startup environment
3-5 years of experience in customer-facing or hybrid technology roles such as enterprise product management, customer success, implementation management, strategy consulting, or solutions engineering
Demonstrated ability to translate business requirements into technical specs or product briefs
Proven ability to lead workshops and uncover customer needs in ambiguous environments
Strong analytical and structured problem-solving skills
Exceptional written and verbal communication skills, with the ability to influence both technical and non-technical stakeholders
Exposure to implementation or deployment of enterprise SaaS solutions
Nice to have: Experience working with AI/ML products, automation tools, or workflow optimization initiatives
Nice to have: Prior experience in insurance, fintech, or highly regulated industries
Nice to have: Familiarity with prompt engineering or agent-based AI systems
Nice to have: Background in product design, service design, or business process design

Responsibilities

Scope and Prioritize Use Cases: Collaborate with strategic accounts to identify and evaluate high-impact AI opportunities. Lead ideation and discovery workshops to uncover pain points, efficiency gaps, and automation potential
Lead Product Design Workshops: Facilitate co-design sessions with customers to translate business needs into AI agent workflows. Help customers envision what’s possible and chart a path to value
Author Agent Requirements: Work closely with internal teams to define clear, actionable requirements for our AI Agent Engineering team. Bridge the gap between customer needs and technical execution
Drive Customer Implementations: Own the end-to-end delivery of AI deployments for large enterprise customers. Manage timelines, expectations, and success metrics. Act as the primary interface between the customer and internal teams throughout implementation
Champion Customer Success: Ensure that solutions are adopted and deliver tangible value. Continuously monitor performance and recommend enhancements or optimizations, closely collaborating with our AI Customer Success Managers

Skills

Key technologies and capabilities for this role

Product ManagementCustomer SuccessImplementation ManagementProduct Design WorkshopsUse Case PrioritizationAI Agent RequirementsCustomer ImplementationsWorkshop Facilitation

Questions & Answers

Common questions about this position

What is the salary range for the Agent Product Manager role?

The salary range is $150,000-190,000. Final salary will be based on a number of factors including several levels applicable to the position.

Is this a remote role, or are there office requirements?

This is a hybrid role in Boston or San Francisco, requiring 2 days per week in-office.

What are the must-have qualifications for this position?

Must-have qualifications include 3-5 years in customer-facing or hybrid technology roles, extreme sense of ownership and customer obsession, ability to translate business requirements into technical specs, lead workshops, strong analytical skills, exceptional communication, and exposure to enterprise SaaS implementations.

What is the team structure like for this role?

This role is a critical member of the Solutions team, which includes AI Customer Success Managers and AI Agent Engineers, working collaboratively at the intersection of customer needs and technical execution.

What makes a strong candidate for this Agent Product Manager role?

Strong candidates demonstrate extreme ownership, urgency, and customer obsession to thrive in an early-stage startup, with 3-5 years in customer-facing roles and proven ability to bridge business needs with technical execution through workshops and requirements authoring.

Literati

Curated book subscription service for all ages

About Literati

Literati offers a subscription service for curated book selections aimed at both adults and children. Each month, subscribers receive a new hardcover book chosen by influential figures, known as Luminaries, from various fields such as business, sports, and the arts. This approach provides readers with enriching and inspiring content. For children, Literati features a 'try before you buy' option, allowing parents to receive a selection of expertly reviewed books to ensure quality and age-appropriateness. The company differentiates itself by combining celebrity involvement with expert curation, appealing to those seeking intellectual and inspirational reading experiences. Literati's goal is to foster a love for reading through high-quality literature while generating revenue through subscription fees and book sales.

Austin, TexasHeadquarters

2017Year Founded

$89.5MTotal Funding

SERIES_BCompany Stage

Education, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Short-term Disability Insurance

Parental Leave

Flexible Work Hours

Unlimited Paid Time Off

Company Equity

Risks

Increased competition from companies like Book of the Month challenges Literati's market share.

Celebrity involvement risks brand reputation if associated figures face controversies.

Integration challenges from Follett Book Fairs acquisition may disrupt Literati's operations.

Differentiation

Literati offers curated book selections with celebrity involvement, enhancing its unique market position.

The 'try before you buy' model for children's books sets Literati apart from competitors.

Literati's platform includes exclusive content and discussions, enriching the reader's experience.

Upsides

Rising interest in personalized content boosts demand for Literati's curated book services.

AI-driven personalization can enhance Literati's book selection process, improving customer satisfaction.

Celebrity and influencer marketing trends align with Literati's Luminary-curated adult book offerings.

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