Agent Product Manager, Associate at Decagon

San Francisco, California, United States

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$175,000 – $215,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Enterprise Software, Customer SupportIndustries

Requirements

2+ years of relevant experience (e.g., associate product manager, solutions engineer, consultant, or early startup role)
Strong interest in AI/LLMs and a willingness to develop technical fluency (prior experience with APIs or AI workflows is a plus)
Clear communicator who enjoys digging into ambiguous problems and delivering crisp outcomes
Thrives in fast-moving environments where you can roll up your sleeves, learn quickly, and make things happen
Bonus: background in CS, Engineering, or Math — or other relevant technical experience

Responsibilities

Support the design and optimization of AI agents, working closely with customers to understand their workflows, challenges, and goals
Collaborate with senior PMs and engineers to translate customer needs into actionable product direction
Facilitate tight feedback loops from customer deployments into the engineering team — identifying gaps, surfacing patterns, and advocating for improvements
Help deliver successful agent implementations, coordinating onboarding, configuration, and iteration cycles
Work with the broader team to ensure customer success, monitor performance, and support high-quality agent outcomes over time
Represent Decagon in select customer interactions, growing your voice as a product leader and trusted partner

Skills

Product Management

AI Agents

Customer Workflows

Cross-functional Collaboration

Onboarding

Configuration

Performance Monitoring

Optimization

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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