Director Product Management, AI Products
GE HealthcareSalary not specified
$170,000 – $200,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, SaaS, Customer ExperienceIndustries
Requirements
- 1-4 years of relevant experience (e.g., product manager, engagement manager, consultant, founder, etc.)
- Deep technical acumen — able to understand and shape AI agent designs
- Strong communication and relationship-building skills
- Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them
- Even better
- A Computer Science, Engineering, or Math degree — or equivalent technical experience
Responsibilities
- Build, Design and optimize Enterprise-quality AI agents in collaboration with customers — understanding their workflows, pain points, and goals
- Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap
- Run tight feedback loops into Engineering — influence feature development based on real customer needs
- Represent Decagon externally — working closely with customers and prospects, participating in key deployments
Skills
Product Management
AI Agents
LLMs
Prompt Engineering
Customer Collaboration
Engineering Collaboration
Stakeholder Management
Decagon
Generative AI solutions for customer support
About Decagon
Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.
San Francisco, CaliforniaHeadquarters
2023Year Founded
$97.3MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Meal Benefits
Risks
Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.
Over-reliance on key clients like Bilt and Vanta poses a potential business risk.
Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.
Differentiation
Decagon.ai offers AI solutions that enhance customer support and operational efficiency.
Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.
Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.
Upsides
Increased demand for AI-driven customer support solutions enhances Decagon's market potential.
Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.
Shift towards subscription-based AI services aligns with Decagon's scalable business model.
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