Agent Product Manager, Associate at Decagon

New York, New York, United States

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$170,000 – $200,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, SaaS, Customer ExperienceIndustries

Requirements

1-4 years of relevant experience (e.g., product manager, engagement manager, consultant, founder, etc.)
Deep technical acumen — able to understand and shape AI agent designs
Strong communication and relationship-building skills
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them
Even better
A Computer Science, Engineering, or Math degree — or equivalent technical experience

Responsibilities

Build, Design and optimize Enterprise-quality AI agents in collaboration with customers — understanding their workflows, pain points, and goals
Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap
Run tight feedback loops into Engineering — influence feature development based on real customer needs
Represent Decagon externally — working closely with customers and prospects, participating in key deployments

Skills

Key technologies and capabilities for this role

Product ManagementAI AgentsLLMsPrompt EngineeringCustomer CollaborationEngineering CollaborationStakeholder Management

Questions & Answers

Common questions about this position

What is the salary range for the Agent Product Manager, Associate role?

The salary range is $170K - $200K.

Is this a remote position or does it require in-office work?

Decagon is an in-office company.

What skills or background are required for this role?

The role requires the ability to dive deep into complex business problems, build elegant solutions, and scale them to millions of users, along with expertise in building, designing, and optimizing enterprise-quality AI agents.

What is the company culture like at Decagon?

Decagon's culture is driven by a shared commitment to excellence and velocity, with values including customers are everything, relentless momentum, winner’s mindset, and stronger together.

What makes a strong candidate for this Agent Product Manager role?

A strong candidate dives deep into complex business problems, builds elegant solutions and scales them, owns a portfolio of AI agents end-to-end, and has experience collaborating with customers, engineering, and leadership on AI development.

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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