[Remote] Agent d' assistance aux joueurs JAPONAIS pour les jeux vidéo at Keywords Studios

Montreal, Quebec, Canada

Keywords Studios Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Gaming, Video GamesIndustries

Requirements

  • Maîtrise de l'anglais et du japonais (parlés et écrits)
  • Avoir une passion pour le jeu vidéo et le service à la clientèle
  • Avoir la capacité de jongler avec de multiples tâches, tout en gérant efficacement son temps
  • Être à l'aise avec les technologies numériques (ordinateurs, consoles de jeux vidéo, écrans tactiles)
  • Faire preuve d'intérêt pour l'industrie du jeu vidéo
  • Posséder de l'expérience dans un domaine pertinent ou en lien avec le jeu vidéo (un atout)
  • Avoir de l'expérience dans un poste similaire (un atout)

Responsibilities

  • Aider des joueurs à régler des problèmes affectant leur compte en utilisant un système de tickets, le téléphone ou le clavardage en direct
  • Interagir avec la clientèle du client en répondant à toutes ses questions concernant le jeu
  • Aider les développeurs en leur envoyant des informations importantes résultant des questions soulevées dans vos interactions avec les clients

Skills

Japanese
English
Customer Service
Ticketing Systems
Live Chat
Phone Support
Video Games
Multitasking
Time Management

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.
Integration of acquired companies could pose operational challenges and affect service quality.
Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.
The company has a global presence with over 13,000 professionals in 25+ countries.
Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.
Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.
Private equity interest indicates strong market confidence and strategic growth potential.

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